Live chat: Suddenlink Online Customer Support Link in USA

My home phone number is 432-699-6145. Please tell me what my upload and download speeds are supposed to be.

I paid my service in July but had nothing I called repair they told me disconnected. Do I have to pay again for a month they accidentally shutoff? If I call customer service Im gold it didn't happen and no repairmen came here.Ok treated very bad then hung up on.My service is screwing up my net 10 cell phone services.I cant access internet havent been able for w months now on off on off. Daily get falls want my credit card on file or disconnect it. Daily threats then cant call customer service. They call me liar. hang upon me every time.

On September 20, 2019, my mom, had a service call with Suddenlink scheduled for 8am to 11 am. Someone approached her while sitting on the porch. She is legally blind, and extremely hard of hearing. She didn't hear him say Suddenlink, so we don't know who it was. My daughter was in the house, because she cleans for her. The person left. At lll5 am, I asked about her phone getting fixed. Informed no one showed. So I called Suddenlink. Call back was not until 350 pm. I was told there was no record of the technician having come. She said that she would check to see when they were going to be here.

I asked to reschedule, because we were having a bad thunderstorm at the time. She did. You cant get thru to Suddenlink, they are always to busy. Will call back. Hahaha. I didn't used to have this problems dealing with Suddenlink. Now all of a sudden you can get thru to a live person. Meanwhile, the service call is on her bill for $120. Cant get thru, am on hold now. Need to hire more people to answer phones or something. Meanwhile, I cant pay my bill, because of the problem with the bill.

You are billing me an additional $55.00 for service that I have not used stating that I went over on my data usage which is incorrect and need to get this taken off my bill before I pay.

You started billing mr on January28 for service which was not connected until Mar. 2. I have photo proof of the installation on Mar.2 Contact your representative, Joshua Poindexter (806 300-7114) who will confirm these dates.

Being billed for equipment i returned to suddenlink march 23 2020.

Starting on April 7(Atia), I have made a total of EIGHT phone calls in an attempt to resolve my overbilling issue. Allen(4/21), Mohammed(5/13), Matthew(6/14), Luis(6/15), Monique (6/17), Dina(6/18) have ALL been unable to resolve my issue. Yesterday, Dina promised that a supervisor would call me back in 2-3 hours since she had sent an URGENT message. No supervisor called yesterday. I need a supervisor in BILLING to sort out my issue.

We were supposed to have a service call today my service is still not active.

Good evening, first off I'm typing this email as a very upset customer at the moment. My blood pressure is at an all time high. We are well aware that we're in the middle of a pandemic but we have been more than patient. We've had to change our schedules around every time(6) to be here for a tech. The suddenlink contractor(#6) once again have come to our home and no work has been performed( this contractor said out his own mouth that its some work and they don't want to do it because suddenlink don't want to pay them for what the job is worth) well you know what that's not our problem send a suddenlink tech here and not a contractor if that's the case. We have been paying well over $200 dollars a month for 6-7 years now and we can't get a simple tv hooked up there's something definitely wrong this picture don't you think. Suddenlink wants our statement paid every month but can't give the same courtesy of installing or fixing customers issues or needs when called upon.

My wife and I both have made several attempts to get a line run to setup a new television and they can't get that simple request typed in system correctly(every tech says that they are here for a trouble call) not one time did we mention a trouble with cable, internet maybe but not cable and that's another issue that I'll revisit at a later time. We have even went to our local office to get assistance and we watched the representative type what we needed in the system which she then read it out to us as such so again what's the problem.

We're both now at a point where we believe our dollar doesn't matter. This is the worst experience ever we've had with a cable provider and we have no other choice but to start shopping elsewhere unless this situation is handled accordingly and appropriately. My wife and I will like a follow-up call or email because this cannot continue. Mr. Griffin 337-263-5150 and my email is attached Thank You

i was told that i had to wait until the 14th of July to get a code to return this useless product. Product was guaranteed with 100% satisfaction, my satisfaction was -0%. Please provide a return code.

I have tried many times to contact these three charges numbers to no avail. Please call me so you can reverse these charges.

My room mate used my dep't care with out by permission. Apparently used it with your company to purchase of some thing called not even Sure but your agent 51 told me if I am right some one maybe you could help me my rent is do one the 1 cant give then it all since you have some of it. would like to now how to resolve this issue please. thank you TIMBERLY ANGLE.

This company is nothing but crap. They refuse to cancel my order!

I was overcharged on my visa. Please cancel order and reverse visa charges.

Just wanted to let you know that the technician who came out to our house did a poor job with our problems with the phone and internet. I am still facing the same issues.

9-4-2020 I have had slow internet. My speed tests are always below 100 Mbps (70-80). I am suppose to get 400 Mbps. The first tech told me that a tab had broken off one of the lines on the modem and that will fix my problem & my Nighthawk AC1900 router was not good enough & IF I got 100 Mbps that was good. I believed him. Why not? I then had my router checked & made sure it was updated(per Nighthawk my router is capable to go to 5 Ghz). I found out that I should be getting more than 100 Mbps and tech #1 didn't tell me the truth. I contacted "technical support" again and I was told that I should be getting much more than 100 (still only getting LOW under 100). Tech # 2 came. He put some new lines in & tried 2 modems. Still slow. He suggested a newer type of modem but was unable to contact "? ? " to have them sync" the mac address. The 3rd tech came and ran all new cables inside and out and wasn't able to find the difficulty. He ran out of time. SO......Then Tech #1 was sent again! I am so mad! He told me again...Lucky to get 100..router not good...I have too many tvs ....I can't go by Suddenlink's speed test...and computers are slow...no reason that the netflix movies are slow, I have enough internet speed. I then told him that I was sorry I wasted his time & thanked him for coming out. I NEVER EVER want this tech to come back!! I called and added the altice modem at a cost to me, just to give up on having my problem solved. I still have a cable laying on the ground. I am so dissatisfied & angry. Why have I been told by other Suddenlink techs that I should at LEAST be getting half. I just can't wrap my brain around this whole mess!

It is ridiculous that you can no longer reach a number to talk to a technician or set an appointment for one to come to your house. We had a power outage for 2 hours this morning and when the power came back up my TV is messed up. I can only see in 1/4 of the screen. I have tried everything on my remote to fix this but it will not go away. This is terrible customer service.