Official website: Suddenlink Online Customer Service Link in USA

Can't pay my bill because I don't have an account number because I dont get a bill. This is really bad waited on the phone for 3 hours two days.

I have been on the phone with Suddenlink for days. In the last 3 months, my bill has raised $30. Told them I couldn't afford it. They refuse to lower my bill at all. I have been locked into the same rate for years, over 10. Why can't they honor that?

I know this will do NO good but I will feel better. I’ve been with suddenlink for 1 1/2 years. This has been the worst reception and service since rabbit ears! My movies are blacked out every day of the week. Slow motion and no voice. Internet is a joke! Now for the second time in the year and third time since I signed up with you to have the cost raised. The phone does not work without static. I’m very disappointed in the lack of honor in your word! I’m disappointed in your pride in sorry services and neglect. I called to talk to someone and they said “it’s the yearly raise in your service” in a belittled voice. All I can say is that suddenlink is a shame. I’ll be looking for something I can afford and something that works.

You are always advertising specials on TV for your services for new customers. My complaint is why don't you offer lower rates for your loyal customers. Every time you turn around, you are raising my bill. It is now at over $200 a month. I am a senior citizen on a fixed income and this is outrageous when you have so many channels that aren't worth watching. I don't watch sports or cartoons. When you try to call your company, you can never talk to a person and if you do get a human, it is someone who you can't understand or who is rude.

I have had Suddenlink service for 15 years,after 4 years in the Navy ,35 years of dealing with the public while working for UPS I can honestly state its been the most irritating relationship of my life.A fine product serviced by the worst employees in history.If I were to rate suddenlink customer service I am not sure I am able without offensive wording.

Good afternoon,

Last month I received a notice from Suddenlink which stated that my payment made on March 6 was returned by my bank. After reviewing my bank statement, I did not find any returned payments. The guy I spoke with at Suddenlink could not tell me why the payment was returned and told me to contact my bank. I then contacted my bank to inquire about this returned payment and was told there was NOT any returned payments. At this time, the check had not cleared, however my bank didn't know why and told me to check back with Suddenlink. I called back to Suddenlink and let them know that my bank advised they didn't show that the payment was returned. The payment was not returned for insufficient funds as my account has overdraft protection AND there were sufficient funds in my account so we're still not sure why the payment was returned as my bank shows no record of this. The guy with Suddenlink says there is nothing he can do and I asked him to waive this $25, especially since my bank doesn't show any returns and he said "NO" that I would have to pay. When I asked to speak to his supervisor or manager, he came back and said they would call me back. This was last month and I have NOT received the call back from the manager. Last week I received my monthly statement and see the $25 charge on my account. Once again I contacted my bank to inquire about this returned payment and was told they do not show any returned checks and that I would need to check with Suddenlink. I've been trying to contact Sudenlink for the past 3 days and was on hold for 2 hours on Sat, April 4th, without a returned call. Due to this pandemic, I realize the phone lines are more busy, HOWEVER I left a message for Suddenlink this morning and still have not received a return call.

Also, note, that the last two times, I've called the automated system, I'm given a different balance each time and both amounts are different from my recent statement, so I would like someone to call me back and let me know why I'm given a different balance on different days. Suddenlink should have waived this fee last month when I spoke to their representative, especially since he could not tell me the reason this payment wasn't posted. I did as he said and have contacted my bank twice and this looks to be a posting error on Suddenlink's part. We have been a good long term customer with excellent pay history and this small fee should have been waived last month after I contacted Suddenlink twice!!!

THIS IS HAS BEEN VERY INCONVENIENT AS I'VE BEEN TRYING TO RESOLVE THIS FOR A MONTH NOW!! You may contact me at 318-445-7184!

I have been charged an excessive amount of data charges. The first 108.00 dollars was supposed to have been taken off but never were.I need to talk to a supervisor about my bill.I have called numerous times, but was not allowed to speak to a supervisor. I am emailing because the people who answer the phone won't let me speak to one.This is my last attempt, before contacting the BBB. My phone number 606-548-0375

1. Please update your records to the new account #07704-21201301
2. It should be unnecessary to continue sending the information about deactivation the internet service.
3. Please verify receipt.

I am contacting the Attorney General's Office on today's date regarding the failure of Suddenlink and their customer service department to address shortages of all services for more than a month's time, for inadequate responses to complaints, to inadequate logging of phone calls and complaints relative to outages, to inaccurate reasons for such outages, for an inability to remedy the outages for at least a month's time, for customer service representatives failing to assist and disconnecting calls, for return calls from the service department being disconnected after one ring.....etc.

During this pandemic, I was without interne and had gotten very sick and difficulty breathing. I HAD to get in to see my doctor as I have a lung condition. I called and cancelled my appt. immediately.

I had no choice!!! My lungs are very bad. There was plenty of time to cancel this service before he could have arrived. Now I see I was charged $60. I would appreciate it if you would remove this charge. I can’t afford this e tea charge. Please

I made the mistake of buying a lg tv, that will not ever happen!!! For a Month I waited on screws for the tv, I called corporates number they didn't give a rats ass that the parts were missing, first they sent me one screw, so i had to call again, I was hung up on. I couldn't watch the tv for a month, i finally got the second screw today. but theu don't give a shit about their customers. I should have gotten a gift card. the worst Company I have ever dealt with. DON'T BUY lg products because if something is wrong, they could care less. This company is GARBAGE!!!

I have not given Suddenlink good reviews for several reasons. After a service call to my home I experienced poor customer service and made it known on the survey I took. Now I am getting phone calls from a Muslim woman in Michigan from phone number 810-625-4009. Is it a coincidence the service technician was mid eastern, or that the representative on the phone was named Ahmed?

I am not racist, my wife is Native American. I am disgusted that due to your companies incompetence that your employees feel it is the right thing to do retaliate against it customers. Ignorance and lack of ethics seem to be your companies motto. Good luck with that.

I don't know who the administrator for the email accounts is but it needs some help. There is absolutely no control over the spam. You can get hundreds in a couple of days. The more you try to send them to spam the more you get in your inbox. I would, at least, like to see an empty ALL trash button so you wouldn't have to sit and delete 10 at the time. Would like to see better spam control!!!

Thank you.

I have tried to contact Suddenlink for last 4 hours and all i have heard is music. I even left a call back time and got the call and they hung up when I answered. I take care of 84 year old widow woman which is my mother and she has Life Line. I am her son. But when and how do you get to talk to someone and get her problem taken care of. Can not get any channels and get error message. we do not have this problem paying her bill just get help to fix her tv.