Official website: Hyundai Online Customer Service Link in USA

Company
Department
Customer Service
Region
USA
Note
Official website of Hyundai Motors in US.

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USA

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Comment

Donald Bourgeois

Wed, 05/23/2018 - 12:53

You need to make the Veloster a two or a 4 door. This three door is ruining my vision of this car.

Joseph shields

Sun, 01/06/2019 - 00:17

I have been trying for one week to change my password, your website sends me in big circle. the phone number does the same, cant speak to anyone.

Marina Pochitaeva

Wed, 07/10/2019 - 02:34

Somebody tried still the car, broke the doors lock, couldn’t because battery was dead , four times AAA service came to help, their comments battery in very bad condition, made tests , finally changed battery for 183.85, but they said it’s very bad for just 18000 miles, call to reimbursement Case number 15912215 When?

Recently while driving my 2015 Sonata Sport I noticed a scraping sound under the car. When I checked I noticed that the Under cover pannel assembly dropped and was rubbing against the ground. My car has 25 thousand miles and is 4 years old. The question I have: Is my car covered under Hyundai's 5year 60k mile warranty. When the dealership in Brandon Florida they will not tell me if it is covered or not. I don't want to make a trip to the dealership just to find out that they won't cover this defect. Please advise. Thanks

C. E. Heyd

Tue, 12/10/2019 - 20:35

I'm the original owner of this vehicle which now has 49,000 miles on it. Over the last two weeks I've experienced lose of power while driving at normal speeds. When this happens pressing on the accelerator restores power. The engine warning light does not come on when this power failure occurs. This problem is totally random and seems to fit no particular pattern. I'm taking the car to my local dealer in hope that they can find and fix the problem. My concern is that there could be a complete power failure in heavy traffic which could cause a serious safety problem. Appreciate hearing from any owner who has experienced a similar problem and how they corrected it. As a non-expert, I suspected its a fuel delivery problem.

Bobby D Suttles

Tue, 03/24/2020 - 02:24

I sent an email a couple of months ago about the body patch on my new 2018 Tucson. As I have not had a response from you I filed the complaint with the Federal Trade Commission. There must be a regulation against promoting a damaged car as a new one. I talked with the dealer and he had no knowledge about the patch and it was a surprise to him that he had sold a damaged car as a new one. I hope we can satisfactorily resolve this issue.

I just picked up my Hyundai 2011 Sonata from my local dealership and I am not happy with it. Above that the service is beyond pathetic. Thanks for nothing.

Kantaben Patel

Sat, 08/01/2020 - 03:58

I am under warranty meridian ms Hyundai place take time to replace engine. He gave me give my car back after 10 month, he put new engine still car is not running. Now i don't trust Hyundai new cars. If possible someone help me because last 1 year i do not use my car i am feeling bad because of Hyundai i loose my $28000. I dont know why i pick Hyundai, we have so many other choices. My cell no 6787352977, if someone give me suggestion what i need to do please.

Tonya Rena Taylor

Wed, 08/19/2020 - 18:19

RE: Tonya Taylor Account # 20171000121103

I have made 9 attempts to resolve this issue but have been unsuccessful. On my Credit report, both Hyundai Motor Finance and Genesis Finance are reporting, however, I only have one account as a result it looks like I have 2 loan when I only have 1. I am attempting to get a business loan to save my business during this time of COVID and if I can’t I will be forced to close my business and layoff, my employees. I need a 1 in the same letter so I can send it to the credit bureaus to have one of the entries removed.

I have been told that customer service emailed the title department to send the letter to me but now 10 days later I don’t have the letter and no one can tell me when of it I will receive it.

Please send me a “1 in the same” letter as soon as possible so I can get this issue resolved and save my business.

Nicholas Plavets

Sat, 09/19/2020 - 02:20

I do not want ANYONE from your company calling me about my 2018 Kona "to update their records". Your people are obnoxious and argumentative. Like the cars but that may change if someone calls me again.
BTW - Need to teach your phone staff the concept of customer.

Monica E. Miramontes

Thu, 04/29/2021 - 09:52

I returned to Hyundia after owning a 2006 Hyundia Azera. I was locked into a lease by Parkway Hyundia dealership by sales manager Danny Geris. I told him what I could afford payments of $500, test drove 3 vehicles on 3 different visits. VIN#KM8R34HE1MU252243 With a sticker price of 39,460.00. Danny came out with 3 down payment and 3 monthly prices. None close to what I wanted so I offered 5,500. down and the lowest monthly was $595. My 92 year old father who co-signed was waiting in the car so I agreed. Danny rasied the price of the SUV to 44,185.00 which I never saw it till I got home. After meeting with finance and suggested Excess wear use for additional $26 a month now I;m stuck with a $623 a month times 47= 46,915.00. I was deceived and I could have purchaced a Palisades Limited for the price I paid. I see now that many complaints that this dealership has a reputation for streching the truth and screwing hard working people out of our money. Can you get me out of this lease and into a reasonable Palisades limited?

Darrell Ryan

Fri, 04/01/2022 - 05:55

I love Hyundai vehicles however l have a problem with my new 2022 Tucson. When l have my cruise engaged and attempt to pass another vehicle my automatic brake engages. My local dealership says this is the design but l do not agree. I have been the proud owner of seven Hyundai vehicles since 2001 and this is my first problem with the cruise control.

Donna Macindoe

Sun, 07/02/2023 - 04:34

My 2021 Hyundai Tucson was serviced at the dealership (Central Ave Hyundai in Hartsdale NY) on 4/13-just routine maintenance oil change and tire rotation. On May 23 my car died in the middle of traffic on a busy highway on the way to work. Waited over 2 hours for a tow (called the Hyundai service 800#). Car was towed back to the dealership and sat for 3 days without anyone looking at it or contacting me. Meanwhile, I was calling at least 7 times a day and was unable to get anyone on the phone! Left countless messages and received no reply. On the fourth day a coworker dropped me at the dealership where I spoke to the service manager (he turned out to be the only one that actually helped) and was told the car needed a battery and I told him that wasn't the case. Took a Lyft home ($40) and was not offered a loaner vehicle. Two days later i was informed I needed a new engine (Possibly because someone didn't tighten the pan and the oil leaked out during the oil change!) Of course, still no loaner so for two weeks took public transportation to work, which was fine, but inconvenient. Finally contacted Hyundai Corporate and spoke to "Robin or Robyn" (no last name given) and was assured that I could rent a vehicle. Well, i did and now I can't get in touch with "Robyn or Robin" to find out how I can get reimbursed for the rental. What happened to customer service?

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