craftsman@sbdinc.com: Craftsman Customer Service Email in USA

I live in Mount Gilead Ohio. where is there a repair center i can take my Craftsman weed eater to to have it worked on?

I have Sears/Craftsman mechanics tool set #933695. The problem is that the "living hinge" and "side locking tabs" have broken. Where can I get a replacement?? Thanks, EZ.

Repair kit for Craftsman 1/2 drive flexhead ratchet #VVT 44816 Sears Customer Service couldn't help as phone call was over 1/2 hour then was transferred out of the USA. Coudn't understand person at all. Repair kit for above ratchet needed to change direction. Please Help. Thank you very much.

I, have a 29cc 4 cycle Craftsman grass trimmer, the shaft is broken, I live in Mississauga - Ontario, Canada. I, can not find parts and service. I, do not know the model no. the united was made in 2010 in Mexico. Is it any think can be done about? my Email is - vic.saraiva @hotmail.com.

I bought this online from Sears on 4/21/2016. I have used it twice and wanted to use it this year but could not get it to work. Got no help from Sears except an offer to send someone to my house for close to $180.00. I just need to find a place to carry it in and get it repaired. Can you help me?

I have a four drawer rolling tool box. The top drawer will not open. I can’t tell if something is blocking it from opening. Is there some way to unlock the drawer. The other drawers work fine.

My vacuum blower needs repair or replaces part# 113.170660.

My name is Peggy Young, I am 77 yrs. old and I live in Eatonton,Ga. I am trying to help my son,Bo Wagner. He owns an auto Shop in Gray,Ga. On the 6 Sept. 2018, His little shop that he has had for the past 25-30 years burned to the ground. He was in Macon Ga. at the time at a machine shop. The fire dept.was hindered because of no fire hydrant close by. He lost everything, all the tools and one car that was in the shop at the time, plus several motors that he was working on. All of the tools that was destroyed were very expensive and most of them were purchased from you over the years. He could not afford insurance and all they told him is that they could insure the building and not the contents. One reason that they said was because of the shop being in a rural area and there were no fire hydrants there.

He is left with nothing and no money to rebuild or purchase tools with. I can not help him moneywise but I was hoping that you had some kind of program that you could help him with since he has been such a loyal customer of yours for so long.He has the burnt tools if you need to verify what I am saying. The Jones County,Ga Fire Dept can verify what I have told you about the fire, and the Sheriffs Dept, Jones Co. Ga. I am trying to help him all I can since I can not help him moneywise. My e-mail is wryoung@plantationcable.net and My Tele. no is 706-485-5058. Please help him if you can to replace some of the tools to help him get started again. Praying that you will answer me soon.

Peggy Young
( PS. The customer service directed me to this web page to talk to you)

Just purchased the snowblower from sears in Morrisville Vermont. Only used twice, but am quite happy with its abilities. Question; is there an oil filter on this model, if so, where is it exactly? Thanks for your time and effort. Respond to alpenhaus @ wildblue.com or (802) 635 2409.

This tool is still powerful but won't reverse. where and how can I have it repaired? would it still be under warranty? the model # is315.101360 then under that CO239.

Hi there, as you see by the subject line I purchased the socket set and when I opened it I found that many deep well sockets were not machined deep. there are machined only as deep as the shallow sockets. can you please help me fix this problem?

I am a first time buyer of tools I have always heard Craftsman was the best. Can I please get some coupons to start buying my own set of Craftmans tools. Thank you.
Della Rodriguez
P.O. Box 611
Sunnyside, WA. 98944

Where can I get my broken hand tools fixed, are sears stores are closed & lowes wont do it.

looking for replacement filters 17810 or 16950 local lowes store in lancaster does not have them.

I live in Wisconsin and all the Sears store closed. where do I take my broken tools for exchange.

I need owners manual and filter/bag for my wet/dry vac. I cannot remember how to remove bag and detach hose from unit. vac model. 16lht650c.

How can I obtain a Craftsman Briggs & Stratton tune-up kit for model # 12AVP2R3795 real wheel drive lawn mower?

I need a vacuum bag for the above modell vacuum. Craftsman 2 gal. clean & carry 1.5 Peak HP.

I need to purchase a replacement Assy-Blade 19" part #530403228 for my Gasoline Hedge Trimmer #358.795792. I've been told it is no longer available.

As far as I can tell there's only the green button on the back of the gear head, and the button I'm trying to learn on the remote itself. It's not learning anything , lights don't flash at all. Green learn button on the gearhead comes on but goes out and nothing. What am I doing wrong? It won't program.

Need filter #17816, but 17907 or 17912 will work also, Sears closed no place in Pueblo, CO sells them. I love my vacuum, use it to clean outside my house, for leaves and debris.

A friend let me use his nailer. while i was using it the little cover on the end over the air exhaust came apart. i would light to find a new one or a replacement one. i would like to fixe it before i return it.

i have a table saw # 137.218041. i need base part * OAVR. A replacement would be fine.

I have an Craftsman orbital Sander been very good over the years all of a sudden stopped working model number 315 11o80 I am in the Waretown, New Jersey area 08758 could you recommend a repair center close to me.

Model; 319.200910
Over time, the belts (2) have broken down (undone). Is it possible to replace them?

I have been trying to get answers to what is going to be done with the opener .The emitters DO NOT WORK .It was purchased on 12-9-2020 and was a gift for Christmas. Have installed it as to Instruction Manual details but the emitters do not work so the opener does not work. Have been in contact with sears {which is where it was bought} for 2 days and have been passed around to many people with no resolve as they do not have any service in my area. Now they have sent me here.

Good morning, I bought a craftsman tool bag about 15 years ago and the material is ripping and the zipper is broken, is it possible to get it replaced, I don't have the receipt, get back with me on this please and let me know what I can do about getting it replace, thanks.

Craftsman weedwacker Model #257.797901 KEY @42 88-017-1 Can you send me a copy?

Need to know purchase date of my mower which I purchased at Ace Hardware. I can’t find the receipt and they don’t have any record of my purchase. I need some warranty repair and the repair facility needs the purchase date so they can honor the warranty.

Need battery and charger for lawn mower.

I bought a 2000 series bottom box when I tried to attach the handle with the enclosed screws they pushed in by hand! They will not tighten & pulled out when I tried to move the box. I need oversized machine screws to attach the handle.

Need part BB Door latch housing 0101222. Please email as to how I may order. 419 Stoneybrook Dr. Swansboro NC

I need a spreader and its support for my tablesaw. Tablesaw model 113.298030

I talked to Manual at your customer support. He said to provide you with my mailing address: 106 Preserve Court, Madison, AL, 35758 and photos of my receipt and chainsaw. I don’t see a way to post those pictures here. My case number is 5334476. HELP!

I need a carb. Kit for a Craftsman hedge trimmer model #358.796358. Also a primer bulb.