tclsocial@tcl.com: TCL Customer Service Email in USA
Comment
Defective TV 65s525
I received my TV ordered from Walmart online packaging was strong and well packed. I took my time unpacking it everything was there and and easy to find and apply. When i turned it on i saw approximately 12 lines going from left to right some over 12" long now my mood changed this pixel issue does not seem like anything that can be handled from home. I will not keep a TV that will annoy me every time i turn it on so i'm hoping that you have a solution to this issue. 401-942-2243.
Volume control
Just got 50s425 roku tv put code 11756 in to use directv remote. off/on work. volume control does not work.
False advertising, deceptive marketing, fraud tcl roku tv
Bought 32" TCL Roku ready smart tv. What a lie!!! After putting tv together and following on screen prompts at the end a prompt required calling roku to activate tv. Roku demanded a $29.99 registration fee for 1 roku device or $50 for that roku device and any future roku devices. The tv was not a smart tv because you could not even use the tv to use the internet until you paid the registration fee. I already had a roku account since I had 2 roku devices. On the older roku devices I registered on the tv screen with no fees or registration fees. Beware do not buy a roku ready tv!!!!
Geek Squad fraudulent email
There is a Geek Squad fraudulent support email going around. hey try to get you to access you bank account. Beware. It comes with a header with best Buy and Geek squad Logos.
My 43S425 has a horizontal line
My relatively new (bought July 18, 2019) old, Model 43S425 has developed a horizontal line at the very top of the display. It appears to be a part of the video and is ever-changing and dynamic with the changing video. It appears to be a vertical fold over line and is very annoying. Is there any adjustment that can be made by the user to correct this issue?