Official website: DoorDash Online Customer Service Link in USA

DoorDash is horrible when it comes to being able to call them when need help or assistance of any kind. I delivered an order where the coustoner was mad that his order was late getting to him because doordash sent me 4 different orders at 4 different times. So the man then throw the food at my car and killed close my car. I called the police to make and report but of course we as the delivery driver don’t have the customer full name so the police wanted me to call door dash so that they could get his full name and phone number but you can’t get in touch with anyone. When you call the number it just tell you to use the app.

This job was ok on some days. I disliked that I frequently had to wait for orders and parking usually was difficult. I wouldn't recommend this. On the positive side they do offer some kind of insurance. I would not recommend this job. I would deliver for a restaurant instead.

Each morning I choose a Zone, however, I am getting orders during the day that are far outside my chosen Zone. I unassign these orders because it is expensive for me to go outside my zone, as I have sometimes gone a head to take the order and then find myself very far from my chosen Zone. With the high cost of gas and wear and tear on my auto, it doesn't pay to take these orders, especially when my zone is lit up in red. It doesn't make sense. My acceptance rating goes down, especially when I'm uassigning several of these orders.

This problem has tripled since I first signed on with Doordash. If the other zones are needing Dashers, then I suggest Doordash review their pay structure. If this isn't corrected and my rating continues to go down because I refuse to take orders that are many many miles outside my chosen zone, then I will be forced to go back to delivering for Uber Eats.

Tonight, July 25,2019, we ordered hamburgers from Five Guys. We have ordered from them using DoorDash several times and have always been happy and even amazed that the order came hot like we were right in he store! However tonight was a different story. We ordered our usual burgers and fries and delivery was scheduled for 7:45...In the past orders are normally a bit early...But tonight when the tracker showed the dasher (Erin)..movement was very erratic.

I tried to reach her to see where she was but got no response. When she finally arrived, she was 10 minutes after scheduled deliver and our order was ice cold....My husband refused to eat it...When he told Erin he hoped order was hot and she just shoved the bag at him and walked away....Not a very friendly person to be doing this job. We would like to be reimbursed for this meal since even trying to warm it left it less than satisfactory. We would appreciate hearing from you regarding this unfortunate incident.

I WAS CHARGED FOR ORDER I DID NOT MAKE!!! Unable to get through on phone line. Are you sharing my credit card???

I ordered as I usually do, but this time The dasher called me to tell me she needed to pay for my food since something was wrong. I just received a receipt from Door Dash showing that I did pay for my food. She ripped me off for $29.18. I did pay her in cash because I wanted my food.

I never requested a continuous doordash pass. Just used once. I cannot login with this acct. I want it cancelled. My phone # is 9546008157

I've tried reaching out to Doordash to find out concerning my application to start driving as a dasher. This was five days ago. I haven't heard from Doordash yet! If you could assist me in this issue, I really would appreciate it.

Thanking you in advance for your immediate response,.

Solidarity,
Charles Moon
chachamoon @yahoo.com
843-999-7246