onlinesupport@bestbuy.com: Best Buy Customer Service Email in USA

Hi,

I have bought many products from you in the past like, printers, compters or ipod.My deliver times were less than a week or offer a 2 day shipping option.Now I want to buy a PC and it will take two weeks and 1 week $26 if I play. If I’m spending over $1000. I would like better delivery options. The pick up option is about the same time. Why, this is totally unacceptable. I can sign up for Amazon prime and pay for prime $130 and get it faster and cheaper.

Stuart Couch

All my orders were delayed for no reason at all I would like a explanation on why.

I receive a wrong cell phone moto7 play, it is different.

Good Day sir,

Kindly note that I'd purchased unlocked iPhone X r from Best buy on 27 Aug 2019. After coming to India found the phone has not unlocked, Kindly unlock the phone form your end.

IMEI : 356423109659775
S. NO. DNPZ40EFKXKW

Awaiting for your reply

Thanks and Best Regards
Hashiq

To whom it may concern,

My name is David Mitchell and on November 28th (Thanksgiving morning) I ordered a Vizio 5.1 soundbar online. Once I placed my order I had an option to chose a location for pickup. I selected a location and then was notified that I would be able to pick it up the same day (the store opened at 5pm). Within 30 minutes of the store opening, I was notified that the location did not have my order in stock. I was given the option to select another location so I chose another one and was notified that the pickup date would be December 5th (one week later). On Thursday, December 5th, around 6:20pm, I received a noticed that my order has been delayed and would be notified once the order came in or if I haven't received my order by January 4th Best Buy would cancel my order.

Once I received the notice, I drove to the Best Buy that it was supposed to be delivered. I spoke with two people on the floor and shared what took place with my order. The young lady went out of her way to check to see if my order was in the back. The young man understood my frustration with two delays and no confirmation on when or if I would receive my order. The young lady came back to confirm my order was not in the back of the store. The gentleman suggested I go to customer service and they may be able to give me more detail. I thanked both of them for their help.

I walked up to customer service and spoke with a young man and explained to him what has happened. He asks if I wanted to cancel my order. I shared with him that I did not want to cancel my order but would like the item I ordered. He checked other areas Best Buy's to see if any of them had the soundbar in stock, which they did not. He ask if I would like to purchase one they have in stock. All of the one's that were close to what I ordered was twice the cost or more. Clearly there was nothing else he could do for me. I believe he ask one more time if I wanted to cancel my order. I told him no I did not want to cancel my order but would wait because the soundbar I ordered was $149.99 when I ordered it. As of today, the same soundbar on the Best Buy website is $249.99.

What really bothers me is I was told twice that I would be able to pick up my order (November 28th & December 5th) and I'm still having to wait. What makes things even worse is on my order it says if I haven't received my order by January 4th Best Buy will cancel my order. How do you have an item on your website to purchase and then the possibility that your order could be canceled instead of being delivered on the date (dates) that you were told. As I told the gentleman in customer service, as I left. This leaves a bad taste in my mouth and there is a good chance I will never purchase another thing from Best Buy.

I have purchased many things from Best Buy from Smartphones, wireless ear buds, movies, electronic accessories and much more. But it is hard to spend my money (in the future) at a store that does service this way.

Sincerely,

David Mitchell

I was in Best Buy in Levittown NY last night. I bought a new laptop and was discussing purchases an antivirus and Microsoft office package for the computer. I was telling the salesman Tony what I had purchased last year for my desktop (also bought at Best Buy). He never explained to me that the program would sync onto my new computer and I did not need to purchase a new Microsoft package. Now I'm told after spending close to $900 that the $129 Microsoft package I don't need cannot be returned. I am not pleased with the customer service at all.

I bought my INSIGNIA 42" TV 4 years ago along with your insurance valid for five year, should anything went wrong with the unit it would be repaired or replaced. what needs fixing: The port where the ANTENA is connected to the TV is loose causing TV reception to be unstable, jumpy pictures and picture brake ups. my ID # NKBS95GJ phone # 305 519 3058.

will you see that Geek Squad get this message. Thank you.

The salesman sold us the Total Tech Support saying we could get a refund on our prior purchase of WebRoot given Total Tech Support included WebRoot. I've spent more than 5 hours on the phone talking to 14 different people who all say the "other department" has to issue the credit. I'm at the point of walking away from the $69.99 they owe me. The lack of system coordination between the Billing and Renewal department versus the Primary Support Department versus Customer Service is horrible. Some of the 14 individuals attempted to assist but were blocked by systems they work in. Others quickly transferred me to another department without even attempting to provide help to the customer. I'm very disappointed in the lack of customer service/problem resolution I'm receiving.

On March 21 I purchased a 55” samsung TV Series 8 2160p 4K UHD. I would like to upgrade the TV to a more expensive model - QLED.

I am having the upgrade model - QLED - delivered to my home. Can I return the TV purchased on March 21, Series 8, to the delivery person? At present, the store where I purchase the Series 8 TV is closed. How do I return the Series 8 tv?

Thanks,
Spencer Smith

Please cancel my annual geek squad renewal plan. Due to Covid 19 I have been out of work and don't know how long I will be without an income. Please get back to me to confirm the cancellation of my subscription. It was for $199.99. Thank you and stay well. Joanne Jakeman

I have called several times, I want to cancel and get my money back, which I was told at one point I could do but have not been done. I again called only to get disconnected more than once. I want wither my paper or money back!!

Insignia™ - 92 Bright Multipurpose Paper (500 Count) - WhiteInsignia™ - 92 Bright Multipurpose Pap...Qty: 2
Shipping Progress
Last Updated: April 23, 9:46 AM
Monday, April 13
10:44 PM
A damage has been reported and we will notify the sender.
Melbourne, FL
Monday, April 13
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Merchandise is missing. UPS will notify the sender with additional details. / all merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage.

Melbourne, FL
Monday, April 13
10:23 AM
Arrival Scan
Jacksonville, FL
Thursday, April 9
1:54 AM
Departure Scan
Los Angeles, CA
Wednesday, April 8
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Package was handed off to UPS Los Angeles, CA

Sir/Ma’am,

I have been getting Alerts from you all. To when my Bill is Due. its nerve wrecking. Could you pls. Send Me my bill. I don’t want paperless, I like the Paper bill. I did not asked for paperless. Send me my bill next month Pls.

Thank you,
Lolita

I want to know what the charge of $1,604.99 off my debit card is for on this date, march 20, 2020.

Paid extra $8 and whatever, got email, "sorry for delay" you'll get it next day... Shouldn't I get my money back???

I wanted to buy a computer monitor. I tried to call the store near me and that is now impossible due to when I called, it said I had to make an consultation appointment. It said online you had no monitors which I know is incorrect and I just didn't want to drive all the distance to ask if you had one in the store. I finally gave up and called the local "club" and they said what they had in stock so I bought it from your competitor. I am extremely disappointed. It appears you want to become an online store only. Your doing a good job at it.

I purchased a warranty on my dishwasher, top rack broke. Due to the virus they would not send anyone out to repair. I was told to have it fixed and send in the invoice via email, which I did on April 29, 2020. I was told it would be 10-15 days for reimbursement. It is June 1, 2020, no check, no response, have been on various calls for about 2.5 hrs. No help at all. Don't bother with Best Buy or the warranty program. Doesn't work, and they could care less.

The receipt number that my brother paid for a xbox-one bundle with NBA2K20 AND MLB20. The money has returned to the account either. we did not cancel the order so therefore were is it and why is it not hers yet?

I am an author who paid for the publication of three books this year. Unfortunately, I did not pay attention to the amount of credit card charges I accrued, I am now at a point where I very probably will have to claim bankruptcy. I am asking all the credit card companies I owe to significantly reduce my total amount owed and my monthly charges. Please help!

Thank you for your time and consideration!

Hi,

I tried to return (for credit) a Kindle Fire that i bought her for Mother's Day. They had to order it, so it took a week or so to get. I was not aware of the (15) day return policy. Really, (15) days! I have never heard of one that was less than (30) days.

My Mom is (84) and her old kindle quit on her. They won't replace the battery there, btw... Even though i have full geek squad coverage. (another rip off) Mom was not able to use or understand the new Kindle.

All i wanted, was credit, so i could purchase a different item. No more purchases at best Buy!

Dear Sir / Madam,

I received one number from facebook who is selling mobile phones on your name, You can check on whatsapp his number is +234-7035467187 and email id is hokikia120 @gmail.com.

by your name he has requested online transfer for iphone x. i transferred him 150$ to him, as per him 40% advance and 60% on delivery. then he was asking for more money. I was investigated and he is daily doing this job and spoiling your company name which has existed since 1966.

his account detail was as per below.
Holder name: Alexander Ngaonii
AC no : 30010110072714
ISFC code : UCBA0003001
Type : Saving
Bank : UCO bank
Please help me, I was ordered for my wife and now I lost my money also.

Regards,
Vivek modi
(Wapp : +91-9712983031)
(Call : +974-30868021

On July 6th A charge was made to my account by the Bestbuy geek squad.

The amounts approximately 102 dollars for a renewal plan for a Toshiba computer that I no longer have. In fact approximately 6 months ago, I turned over the computer to Bestbuy at the Braintree store. All I was asking for was to reverse this craziness, but instead for days all I've gotten was the run around; being placed on hold; and being hung up on.

Unable to make this private. When my old laptop died, Where else would I go to but best buy. I bought a Lenovo 17 inch laptop. I was offered a 3 year warranty and decided to take it. The kid told me the warranty included everything even, though it wont happen, if the computer died they would replace it free of charge. Well it died after 16 months. When I took it in the person, looked at it, even though I told him it had died. He informed me that he couldnt have the geek squad look at it because the store was closed due to Covid 19. Now I have the problem of looking for another place to get my electronics.

I ordered a washer and dryer mid June. Told 1st chance for delivery 7/6/20. Took the day off work. Received call in the mid afternoon from Zach (Geek Squad) informing me that he only had one appliance on his truck & would I still like it today or to wait until the other appliance could be delivered. Opted to receive them together. When I asked when I could expect them -he wasn't sure. Stated it was coming from Cleveland and someone would call me & let me know. I received a text telling me to set up an appt. time for delivery. I have called multiple times to speak with a representative-a recording says 6 minutes, 8 minutes, etc. Then the call is dropped. Today a rep picked up after 25 minutes (Stephanie). I got upset after no answers to my questions. Asked why no communication-I'm sorry is all I got. That is unacceptable to me. My time is also valuable. I am an RN working daily with Covid 19 patients. The washer/dryer is invaluable to me. Being at work can truly be a life or death situation these days. I want someone to tell me why the customer service is so poor and what are you doing about it? I have remained on hold and continued to be for 48 minutes.

I sincerely hope someone reads this and gives me an answer. This has created a hardship in my household and I feel that Best Buys indifference is quite unacceptable. There are many businesses that sell appliances and after this experience I see no reason again. to shop your business. I continue on hold and wanted to include the supervisor's name-but apparently no supervisor is picking up1 @ 1-800-433-5778 after 54 minutes. How rude. Jason was very helpful.

I hope that you can help with a question that no one seems to have an answer to. I'd like to buy two portal devices, one for me and another for my son who lives in The Netherlands. Now I understand that Facebook does not support these devices in The Netherlands yet, although I'm not exactly sure what that means. I understand that they do not yet support the Dutch language version but my son and I converse in English anyway. Also, I read something about not all functions would be available in some countries. I simply want to know if the video/audio would be available and am having a hard time understanding why there should be any reason for us not to be able to communicate via them. I am getting old and can no longer travel, he is disabled and so also difficult for him. There are other video calling devices, smart phones, Skype, etc. but all you have is mostly face to face shots which are awkward. You have to either talk non-stop or lamely stare at each other. With the portal there is range of motion, you see more of the surroundings, it would be more like being in the same room. I am sick at heart about this wonderful invention existing and then be restricted from using it. Is there still the possibility if I buy and send it myself that it would work over there with no problems. I would forego the warranty if necessary. Or better yet, I would buy the one for me here from Best Buy and buy the one for him from an outlet in the U.K. like Argo for example, and for them to ship it to him. It would already be adapted for use over there which is a plus and wouldn't need an adapter.

One last thing, if it isn't possible, have you any idea how long it might be before Facebook expands to include more European countries as a market for these portals? I have always been very satisfied with Best Buys and bought my last three PC's from them and I'm hoping that you will be able to give me some real information to this question. Every enquiry I've made has been met with piecemeal info or people who simply didn't know. Thank you for whatever info you can provide me. I'm 74 and would like to see my son again and portal would be perfect! thank you.

I purchased a GE Microwave oven in you Reno store, 5575 S. Virginia, Reno ,NV on August 25. It appears to be faulty, contacted your customer service 4 times and have have nothing from them but Hang-ups and Run-a-rounds. NO HELP. NO RESOLUTION. The oven was shipped to us because the store was out of that model. We live a 200 mile round trip from this store. Since the oven was shipped to us, we request that this oven be replaced as it was delivered. The oven was received without an Owners Manual--There is some problem with it. It makes a loud chattering noise when we attempt to heat something in it. Since there was no owners manual or other paperwork with it, we suspect that this oven was a 'returned oven' and then it was just shipped to us.

You charged me on May 24th for a membership that I never signed up for. I would like to see the written request for the charge of $199.99 to my account. My bank indicated that they could not challenge this charge and you have basically scammed me. Please send me a written and signed document with a refund as to this request.

On 08/23/20 I purchased a new LG refrigerator Model #LMXS28626S for a total of $2619.44 (tax included) and a few days after taking delivery I noticed that you had lowered the price and it was on sale for $1999.99. I reached out to try and recover the difference through your "price match" policy. I called on 09/04/20 and after being on hold for a long time was told the system was down and someone would call me back. That call never came. I reached out again this weekend and spoke to an Alex. He said the period had passed for the price match. I explained that I had called earlier and he said he would have a supervisor call me...that call never came either. This item was financed with the Best Buy Visa and I would like to have that account credited. Can someone reach out to me regarding this? If you want to phone me please call my husband Robert at 815-685-7778...he has a job that allows him personal calls and I don't.

Thank you
Deborah A. Glosa

I got a fraud alert on my Visa credit card, that Best Buy has charged almost $200.00 for a supposed "renewal" WITHOUT CONTACTING ME FOR MY AUTHORIZATION!!

I have always been notified of renewal and membership information BEFORE the charges show up on my credit card, and have never paid more than $99.00 for the yearly "Geek Squad" services. What gives Best Buy????

Best Buy Geek Squad phone protection plan is an absolute joke and waste of money. I bought a phone in April of 2020 with a monthly warranty. I recently went into the store to use my warranty only to be informed that it was expired although when I went to purchase the phone it was good through 2022. When I contacted Geek Squad about this I got nothing but the run around and no answers on why. I was told on Monday 9/14 that it would be fixed by Thursday 9/17 but it wasn't fixed. When you contact customer service they are very rude and hang up on you.

On July 1,2020 I purchased a new Samsung TV. The salesperson, was helpful and courteous but I now feel that I was victim of an over the hill sales pitch. I explained to the sales person that it is quite likely that the wall mount that I currently had on an existing Samsung would accommodate the new Samsung TV. The salesperson, however, convinced me that I should purchase the new mount and have it delivered along with the new TV just to be sure that the installation could be performed without delay. If it was not needed, the installers would return the non used TV mount to the store and I would receive a credit for the cost of the mount plus the tax associated for a total of $128.39. After two billing cycles this has not happened. I paid for all items on the list (Citi-Bank) but not for the TV Mount. The credit card company is now charging interest on the balance of $128.39 and unable to adjust (or remove) this charge.

Attempting to contact the store directly over the phone is absolutely impossible with all the recorded messages and no access to a real live person. I guess my next step is to make a two hour round trip to the store in Williamsburg, VA and hope that I can convince the management to credit my account. In hind sight, I wish now that I had not accepted the offer by the installers to return the item. I trusted them...not sure a good idea, now. Unfortunately, the installers did not provide any evidence that they were going to return the item for credit.

Forget paying Geek Squad. They do not solve your problems, and dodge any help........continually. They even lied about trying to contact me.