Official website: RockAuto Online Customer Service Link in USA

Purchased an ABS control module July 2019 (order #113451568). Part failed November 2019. Rock auto web sight suggested fastest way for warranty was to reorder part which I did. New part arrived and was installed. Back to web sight, and am told first one not returnable. Web sight leads me in circle between both orders, can't claim warranty on second one, (order # 125344873) or first one. Web sight says warranty is 12 months, 18000 mi. What can I do to claim warranty?

Please contact me about the GM bumper I ordered (to be delivered by Myer Distribution who contacted me to say Rock Auto cancelled the order on December 5th). I still need the part. Is it not in stock? Do I need to go elsewhere to order? Do I need a refund? My phone number is 813-610-5921. My email is Rich85rx @gmail.com

I have purchased parts from you in the past and only had one problem (it was not your fault ) I'm having trouble ordering parts now because of shipping cost .When I want parts that only come to 30-40 $ and shipping costs are almost 200.00$ I'm not doing this .I would be good coming through the USPO or UPS if the cost are not that high or even having 10 days to deliver can anything be done about this ? Marty Lenox 12853 Kennedy Hill Byron IL 61010

Replacement alternator was correct type but it arrived broken in box.I noticed that box was crushed and wet. Also not enough packing material inside for something this heavy and fragile. Hopefully I can send you pictures. Thank You, Leonard Verano Jr. Order Number 131060022. E-Mail gladiator108@cs.com . I do not know how to send pictures to your automated return page. Please Help!

I received a replacement alternator for the wrong one and this time the part is correct but it came broken in the box. The box was flimsy, crushed, wet and did not have enough packing material for something this heavy and fragile. I cannot get a return label from you because I don't know how to send you pictures. I will try to send you pictures directly to your service website. Thank You, Leonard Verano Jr. Order No. 131060022

received order on time installed struts just to find out they were locked up. Have not been able to contact customer service. they don't do customer service on the phone.tried to do online chat and was cut off. will never order from them again. it really trips my trigger that I got scammed so bad. Maybe I will send President Trump a note about there scam.

Purchased parts on Saturday February 8th and returned same parts on February 12th. Still have not received my refund. Please review my order and return as soon as possible. Thank You. Doreen Peacock Order Number131216680. Fedex tracking number for returns are1480-6162-5845 and 1480-6162-5856

How do you actually send them an email? Doesn't seem to be a direct avenue.

I purchased a valve cover gasket with rings for my 02 honda accord and had them installed. I had to have my mechanic do it again because the gasket and rings where old and dry rotted and failed after putting them in. I also purchased a plug wire set that when received had a half a inch of dust on the box. The money i thought i was saving ended up costing me twice as much. I'm done with your closeout shit you get from other distributors.

Hi could you confirm me about this parts the number of Cardone 1A2003{#AE5Z3504. I need to buy rack and pinion for ford fusion. I saw this part is available on line.

My car 2012 ford fusion 2.5L Sedan but I'm not pretty sure is it the correct parts or not? If it is ok I'm going to buy soon as.

Yesterday the idiots at fedex dropped a package at my house. It was addressed to Craig Barker , 3508 N. 19th st, Waco, Texas. I'm in Lampasas County Texas, about 100 miles away. I've tried several times to contact fedex with no luck. Any help from you guys would be great. I'm sure this person needs his parts. It is a set of Monroe shocks, PO # 137152914, order# 0423746120200415. Thank You

Having no printer; can I place the invoice sent in the package on the outside forthe return if the part?

How do I get radiator cap water pump and pump housing delivered in the same shipment one day shipping.
2005 Chrysler town and country 3.3

Did not receive packing slip with my order today.

I will use your site to get part numbers, so I can buy from sites who don't think people are stupid who will pay you astronomical shipping rates. thanks for the part numbers, I will never stoop to the level of moron paying those shipping prices.

I shouldn't buy anyway because of your complete lack of customer service. who is the moron who thinks this stuff up? you could have been somebody, a contender!

lets band together and stop companies with no c/service or the worthless overseas broken English clones. its not right that these poor women are cloned just to give bad service. did you ever wonder WHY they all have the same voice? im right and you know it YOU CAN BUY ALL THIS CRAP ON AMAZON WITH FREE SHIPPING. $45 to ship gaskets and an oil pump? priceless

Someone is attempting to charge an order to my credit card. There is NO way to contact these people to have it stopped before the charge is applied(at shipping). There may be a way of contacting Rock Auto but they sure make it difficult.

Hi, I need to return 2 defective calipers, but one is under a core return, how do I change the status so I can get it returned. Also the return shipping is my responsibility for a defective part?

Thanks, Mike. order # is 137207619

I tried the get human thing but never got a call.

I've been locked out of the online help service because the part is windshield wiper I have a question about is now considered "Not Returnable" since it failed after I installed it. What's up with that? You all really need some way for customers to connect when they have special needs after the sale that only a call rep. can address. You make it basically impossible for a customer like me to report a problem. Despite your low prices and quick shipping, I will not be ordering from you again for a very long while.

I just ordered #142400268, part # 2625614. I thought today was free shipping and i had a 5% off #135458238. What happened to this stuff? i am 72 and fixing car for grandson. could you please let me know.

thank you
ron rose

I waiting for a part send by mail it was ship on may 27 order no is 141773450.

You sent the wrong part. Since i said it was installed before i noticed it didn't fit. No refund cant talk to a real person, your site and customer service suck. I was a long time customer now i will spend my time bashing your company.

How do i register with you? I notice iam getting charged sales tax lately. I buy alot of parts from your company and are well satisfied.

My tax number is 6680120346264
My email zbeckyrae11 @yahoo.com, Phone 7724857834.

Thanks Wes Beckwith
Venture Auto Sales

I minutes ago ordered a brake pas/rotor kit for my 2013 Dodge Charger. I want to make sure you got my Order and that it was only ONE Order.

I got 318.66 worth of parts and my card got charged 655.92 I tried to contact them or to talk to someone but that is impossible ,i will never order parts again from them poor service you got to take what ever you get or what ever they send you and what ever they want to charge you and there is nothing you can do about it ,I think its a huge BS place ,all i can say is i paid 375.83 to much....and cant do any thing about it been on the ccomputer and phone for 3 or 4 hours and still no further ahead ..and besides i never got all my parts i paid for so i'm done with ROCKAUTO its a scam.

I purchased online through rockauto a radiator for a Ford explorer i received a gas tank for some GM truck. The box was pretty much destroyed so i had to go out buy shipping tape. tape the box up find a fedex shipping drop off facility drive there drop it off mean while im still in need of a radiator should be some kind of a discount at least.

Never had to return anything to Rock Auto, been a customer for a lot of years, but to charge me to return wrong brake pads that were tried on another vehicle(inboard pad had grease on them &the plastic bag was cut open) is bullshit, they just lost a customer, I'll stick to the local Napa or Advance auto were there is no problem when returning wrong parts.

I have ordered from Rocksauto for year. I have always got what i need, now I can't buy nothing from u guys because of this tax thing u have going with Denver.... what's up? My zip is 80233, I live in Thornton CO. 20 miles from Denver. Is there some way, i can buy again with u guy's, in a zip area close by that i don't have to pay for a box number. I have friends living in different cities beside Thornton. So if there's a way to get your product back my way, please let me know, i hate to loss out on your service and parts....thank u.

Bought what they said was my camshaft sensor. Turns out the parts goes nowhere on my 99 Ram. Went to the dealer and they told me the nearest thing the looked like the part was a speed sensor. Now since its over 30 days I cant get my money back for them selling me a part that they have labeled wrong. Never again... I will order from other online companies that have as good or better inventory and as good or better pricing. Rip off fckers. And during this time of Covid-19 when ya cant get to doing things right now, they keep my money for selling me a wrong part, per their website.

I ordered 2 front wheel bearings 2 months ago. you said they were lost so i ordered 2 more three2 weeks ago. the first order came in, the second order was sent out july 2nd you said it was lost Well i just got it today july 29. you sent me a return label 3 weeks ago i will be sending it back Dont charge me twice iam not to happy it took 1 month to get my parts the part# is144502051. let me know.

Your system sucks nobody to help with the problem!!!

They sent wrong parts and it's difficult to get corrected.

Order # 142368528. More than 2 months. No parts, no refund??? What’s going on???

I received my air conditioner condenser that I ordered from rock auto, I received it via FED EX. The package had been damaged and the product was damaged. The box had been re-taped several times. I call FED EX since it was a shipping issue and I was told that although I made a claim with them that that they could not refund the money for the damaged part because they have to refund it to rock auto. How does that help me? What do I do with a damaged product? Do I ship it back to rock auto? Who is responsible foe the shipping? I like the products from your company but in matters like this it would be helpful to talk to someone.

My girlfriend purchased a catalytic converter for her Honda Element around two years ago. Within a day or so of the install the insides crumbled and failed. Another one was purchase from someone else, was installed and still running today. The part was returned properly. Since then you have her money and her part and REFUSE to communicate with her in any way. She does not have the money to file suit. You have stolen $ 400.00 from a 64 year old senior and her 91 year old disabled mother. When they hardly have money to eat through Covid your sick greed and lack of compassion is on full display. At least 30 attempts have been been to at least communicate with you to no avail. Please show the public that you care about something other than profit!

I searched on line auto parts for Timken Wheel Bearings because all the local Auto Repair shops say they are the best because the are made in the U.S. I found Timken Bearings listed by Rock Auto and ordered a set for the front of my 2009 Town & Country. CAUTION TO ALL BUYERS: The Timken Bearings from Rock Auto are knock offs and are not made in the U.S.

Hi, I,am looking for a fuel pump for this car. How can I send you pictures? Its made in US and only has two letters BC. No serial or anything else.

Thanks for your help.

HI, Looking for the fuel pump for the Rambler. the one on the car doesn't have a brand name. Only said BC, Is made in the USA. I was looking atthe Carte fuel pump in yor page and is very similar. this was has a gas filter in the pump. maybe the new ones dont have them or if they have it looks diferent. thanks for your help.

I'm not happy for charge on return item (GATES #7260) because your company send a wrong brand. I order GATES ONLY, ORDER #147281664!!!!! OR PLEASE CALL PH 323) 353-9016 Pina.

I have 4 Dodges. I ordered 4 air filters, 4 sets of windshield wiper blades, 2 cabin air filters. Order # 152606983. I got charged for 3 separate shipping charges. If this is how it is, I might as well go to a local parts store.

I ordered a rear bumper for 1984 Ford F150. Order number is 152698910. I received bumper, however I need the bumper brackets for the bumper. The brackets on the truck now are for an aftermarket bumper which does not fit this bumper. I cannot determine which one to order from your list.

I bought the a/c compressor for my 2006 Dodge Ram 3500 Pick Up 5.9L L6 Diesel Turbocharged. Order #144014160. I recived like 2 moths and half, intalled and work perfect until yesterday. the compressor start a strong noise and stop cooling. Im try make the waranty claim and they said i can't return. I can't speak with no body because everyting is by customer service in they webside and i can't etheir no by phone. What can I do?

In mid August I purchased a pair of door panels for my 98 Silverado. The freight company lost the order and of course I did not receive them. Contacted Rock Auto and they said they would send another set. Two days later the freight company calls and wants to know when I want them delivered. (imagine that, TWO days from the west coast to the east coast). So they are delivered, I inspect the contents, and all looks good. Only problem is, there were no fasteners. Contacted Rock Auto again, and was told that the company would ship me the fasteners. Last day to expect them was yesterday. No fasteners. I am finding it to be impossible to contact anyone to complain. The regular GM fasteners will not work because the hole in these new panels are bigger than the fasteners. I am really dissatisfied with Rock Auto on multiple levels. No customer service. No way to contact. Go in circles on the web page trying to get help. If I cannot get some satisfaction out of Rock Auto in this matter, I will take my dollars elsewhere.

Your online order process will not accept my Virginia Tax Exempt number, what do I do?

I ordered 2 universal electric fuel pumps, both are defective, won't run. Rock Auto will not warranty because they claim not correct part for the vehicle. They are Universal parts. What's the problem?

The parts I ordered have now been delivered but came via Germany to the UK and incurred an extra £30 customs charge, can somebody tell me why?

1995 GMC yukon fuel pump vin #1gkek13k0sj760207, will the ultra power e3930m work for this truck? I have not taken the old one out to see the wiring plug.