1-800-322-1189: JCPenney Customer Service Phone Number in USA

In November 2015 we purchased eleven blinds using the online catalog order system, to replace aging cellular blinds that were over 20 years old. At Christmas, we discovered that two new sets of blinds are separating at the seams, in our formal front room and formal dining room after only two years. I have called customer service twice and been told that the manufacturer must handle warranty returns. Yet when I called the manufacturer (Phase II Products, Inc. 1-800-264-1190-customer service rep Jose) he states their warranty only covers hardware replacements parts. My paperwork states that the blinds (called Custom Mirage Light Filtering Cordless Cellular Blinds) came with a lifetime limited warranty. The instructions in the warranty state to contact the place of purchase. I called Customer Care at 1-800-322-1189, which is the number listed on my purchase receipt, and was told that I must talk to the manufacturer. In essence, I'm in a stuck loop, where neither Penney's nor the manufacturer seem to want to help me resolve this warranty issue. Exactly what are my rights, and am I out $558.26, the original price plus tax, paid during a 50% half off sale? Customer Order number 2015-3315-1061-4009, dated Nov 27, 2015. Item # 739-6784-F Qty 2(size 40" x 80") and Item # 739-6784-F Qty 2 (39" x 80") Dove Gray.

I have drapes that I would like to return. They went on sale right after I bought them so I purchased them again, fully intending to return the more expensive drapes. Meanwhile, this monster virus starts and we all go a little crazy. I have tried to find someone to speak to, write to or any other means to return them. Could someone please help me with a return. I realize this is a very desperate time for so many. I am just afraid if I wait much longer I won't be able to return them and one order was $891.31. Thanks so much for your help.

He had me on hold for like half an hour and never came back to talk to me. I finally just hung up and I gave him my phone number at the beginning and he never even called me back.

I am trying to contact customer service about where me mattress are in transit. you call the phone number get put on hold and then give them your call back number and never get called back if you will give me who is transporting my mattresses.