Official website: Best Buy Online Customer Service Link in USA

Yesterday - 5/17/19 - I went to the Best Buy at Nassau Park Blvd in Princeton NJ. I recently bought a new car that did not have a CD player. I went back to get it installed but the staff was very rude.

Our contacts with Best Buy are usually #1
Question: Do we have an ink supply account? Does Best Buy read our need from our printer?

I am 76 years old, still practicing law and found myself needing a set of ear covering ear phones that would work with hearing aids. I went on your web site and was assisted by a very nice rep in your chat room. She found and recommended a pair of Sony headphones regularly 199.00 on sale for 89.99 until black friday.

My web chat with her was on the Sunday before Veterans Day on Monday. She definitely told me that that price was good until Black Friday and recommended that I stop in a store and make sure they would fit over my hearing aids before buying. I stopped in your Mayfield Heights Ohio store at 5:20 PM on the next day Monday on my way home form work. The store was deserted but not surprising because we were having a snow storm. In spite of the lack of customers I had to find the headphones myself and finally go ask the clerks who were having a great time kidding with each other. I told them I wanted to buy the headphones and they told me they were 199.00. I said that they were not on sale anymore. I went to see the Manager and explained what had happened and he was unfriendly and insulting asking me why he should take my word for my discussion with the chat room. finally at my insistence he checked you computer and said Oh they were on sale for Veterans day only. I pointed out that that day was Veterans day and he said , too bad the sale ended Sunday.

I went to your help desk and asked for a complaint number which I called from my car and got a nice foreign speaking rep who I had trouble understanding because of my hearing problem but she finally promised me that my issue would be passed on to and heard at the highest level. she did not ask me for contact info so I pretty well knew what that meant. At no time did any of your people at least apologize for my misunderstanding in what I heard and since I am attorney I am used to being pretty sure I always have my facts right. Your chat person and complaint line person were both very nice. Your store personnel were all jerks who insulted me and were of no assistance and frankly could have cared less. The store manager's parting comment was call our chat line an yell at them. i came home and did what I should have done originally according to my kids. I went to Amazon, bought them on line for less that your sale price and they were delivered one day later. Because of my age I am a touchy/ feely buyer so I try to support brick and mortar stores over web business. However after my experience with Best Buy I am changing that position. I am grateful to your store personnel for not getting me to buy from you because I can only imagine what I would have had to go through if the product did not work properly and I bought it at Best Buy. I would encourage all current Best Buy employees to practice flipping burgers because I have a feeling their jobs will not be around long, This is sad because I thought your new President was changing things.

I think you need someone like me to be a secret shopper to go into your stores and behave like a difficult customer. That might help if I had the ability to fire on the spot or reward with cash on the spot. Nothing would have given me greater pleasure than to hand your Mayfield Heights manager a broom and say welcome to your new job. Just as note, I was not even being a difficult customer which I certainly can be. it is amazing what an apologetic friendly attitude can do to change a customers attitude. I did not react well to first being ignored and then called a liar with the suggestion that I call someone else to complain. Good luck, you are going to need it to survive (which I doubt you will).

I recently had a delivery of an appliance from Best Buy. The delivery experience was horrendous. Two individuals delivered my dryer. As a drizzling rain fell, one person came to the door to initiate contact while the other began the unloading. Since it was raining, I presented the person at the door with shoe protectors and asked if he would mind putting them on his wet shoes before he entered the apartment. He said he’d rather not wear the “booties,” and asked where I wanted the machine placed. I said, “The living room,” and he asked if he could just leave it at the door since it was just a drop-off. Really? The living room was 6 feet from the door! He didn't even have to take it to the laundry room. Since he wasn’t going to be installing it, I told him he could at least place it where we wanted it, and since he didn’t want to wear the shoe protectors, I asked him to please wipe his feet on the towels I would put down. I conceded with the shoe protector issue because I didn’t want my new dryer banged up as they carried it into the apartment. The delivery man begrudgingly agreed and went to get the machine. I watched as they unloaded the boxed item from the truck and placed it on the ground. It was still raining. They cut the box away, and then dragged the dryer across the pavement as they pulled the cardboard out from under it. Then they laid the dryer down on its back on the wet ground and attached the foot knobs. Once the feet were attached, they hoisted the dryer up by shoulder harnesses and lifted it off the ground and began walking toward the apartment steps, almost hitting my parked car by mere inches before they jerked the machine away from the rear bumper. There was plenty of space to maneuver, as no other cars were parked around my vehicle. They brought the machine into the apartment and headed back outside to the haul-away item that had been placed on the porch for their convenience. The one delivery guy pulled the delivery receipt out for me to sign, and he had written “No damage” on it.

Before signing, I went to inspect the top, sides, front and back of the machine to note any damage. Both deliverymen started complaining that I was taking up their time and keeping them from their job, as they had other deliveries to make. This IS their job! There was no outer damage, but I failed to inspect the bottom, even though I had witnessed them dragging the machine on the pavement outside. After my 30-second my inspection, I went to sign the delivery receipt. They continued to complain about their time as I took time to read and sign the delivery receipt. I told them I wasn't going to sign without reading it first. When they took the haul-away to their truck, they walked by my car and pretended like they were going to hit it. This is the kind of appalling customer service Best Buy contracts to deliver products purchased at their store, and my brand new, never-used, paid-good-money for dryer is now scraped and scratched on the bottom.

I purchase a apple 10- I phone from a gentleman at best buy Lynnwood Wa. being a senior citizen not tech minded it was going to be a challenge. The gentleman I purchased the phone from his name is Emilio Esparza he was very knowledgeable about the product and took great care to fully explain the phone function. I did have to return the next day about an issue I was having and again did a great job on solving my issues.

I went in for an appointment and talked to a sales rep who showed me a computer that I said I wanted but needed to check things first before buying. Well, after reading numerous reviews from users about the computer, I decided to get it.

That's when the problems began. I don't want to go into it, but I got so frustrated that I hung up on the guy I was speaking to on the phone before confirming the order, and he went ahead and placed the order -- yes, I got my refund. But the rigamarole I went through, first because they couldn't confirm my credit, to having to go to Citibank to assure my account was active, and then finally quibbling over what Geek Squad services that I wanted, I just hung up in frustration. I can tell your employees are not very good at working the phones. Perhaps you should give them better training.

I went into best buy in Lancaster ohio mid afternoon on 5/20/2020 to make a purchase....the lady at the door stated I must have an appt to get in and I need to call 1st...I stated I needed a new phone cord in and out in less than 5 minutes we both wore mask and I only saw may be 10-15 cars in the parking lot so the store was way under minimum people allowed. I was told no way if I went to my car and called I might get in. I told her if you don't want my money I will go elsewhere especially for our Christmas purchase...do not go not worth the time and energy....stores will match there prices.

you lost me and my friends, good luck

Trying to get results of overcharge of Geek Squad and Webroot April 17/20 $200 April 22/ 20 $70/$29.99 on my credit card $300.00 for Geek Squad, Webroot is wrong. Cannot get through on any phone calls no internet help from Best Buy, Geek Squad, Billing, would like to get this straighten out, how? so many phone calls, so much time on internet spent, call backs never happen 54 MIN. been hour and a half, been waiting, and they want me to be a costumer, shame on them, frustrated don`t know if I`ll every get this resolved.

Let me start by saying with COVID and everything else going on in the world today I know stores have had to change the way they normally do business. With that said if you are going to have someone at the front door of your stores stopping people coming in because now you have an appointment only policy that not everyone is aware of it would be nice to have an employee at the door with some manners.

My girlfriend and I made the mistake of stopping by the Best Buy on Rivers Ave in Charleston, SC on 06-06-20 around 11:30. I was started to walk in the store like we had in the past a lady slide in front of us and said you can't enter the store without an appointment. First we had heard of this. It would have been a little nicer if she would have said I am sorry or excuse me but no she was forceful like we were trying to enter to steal sometime.

I guess in a way we should thank this rude employee. We found the same appliances we were looking for right down the street and were $50 cheaper. With that being said I will never return to Best Buy again.

I must start by saying that until this experience, I have ALWAYS had the best of best service from BestBuy. However, with this purchase of the Galaxy TabA, I am most unhappy. I am a senior (80) and purchased the tablet for my own pleasure. It arrived with a tiny scrap of paper that was supposed to be the instructions in a font that I have to use a magnify glass. I've called Samsung asking for a site where I could download a User Manual, and I get the runaround. Samsung is interested in saving money, so manuals are on their cutting block. They have directed me to a link, which does NOT download the manual. I've tried SEVERAL times calling BestBuy both at their 800 number and my local number. The 800 number is answered by God knows who and all they tell me is that the Tablet does not come with a manual. The local number gives you a 30 minute wait and then usually disconnects. I don't understand why I can not get some help.

On sat , Aug 08, 2020 11:15 am i went to the Murfreesboro best buy store to buy a Samsung 65" tv. I waited for 30 min. To be help. No one ever came to help me and the store didn't have a big crowd either. At 11:45am i left the store and went to electronic express and was waited on from the time i walked through the door. I have spent a lot of money at bestbuy over the years and got good service. I don't know what happened but if this is the way they do people now i won't be going back.

I'm getting a renewal service charge for a service I don't want! I got charge for $31.86 on August 6th or August 7th of 2020. I know me and my wife have not been to Best Buys in a awhile. So whatever the service charge is end it now. I am going to tell Chase to cancel payment because I'm not authorizing it, Ok. Call me /email me because I want a refund for $31.86!