executiveresolutionsdept@westernunion.com: Western Union Customer Service Email in USA

Email
executiveresolutionsdept@westernunion.com
Company
Department
Customer Service
Region
USA

If the above contact didn't helped you, here are alternatives to reach Western Union customer support.

USA

1-800-448-1492 - details
1-800-325-6000 - details
Official website - details
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Comment

Gaetan daigle

Thu, 01/18/2018 - 03:35

I had fraud while sending money with western union. Is it possible to have someone who help me for that in french. each time i call its hard to understand. i have numberr reference. please tell me.
thank-you

John looney

Thu, 01/25/2018 - 03:51

I went to the store I use in Queretaro , Mexico to send money to my wife's family and the woman at the counter denied to send money even with my valid passport !! I have never had this problem in 20 years with WU !! What the heck is going on ????I am still unable to send money to my wife Gloria Maria Monsalve Palacio also....... I have not used WU since early November I believe.

Marlene Capistrano

Sun, 02/18/2018 - 03:25

Three weeks they have refused to release my money i sent to my landlord. Every time i called they gave me same sentence over and over its ready have her go with her id and pick it up three weeks they have done this. Well now she has given me a eviction notice for not being able to obtain the funds, western union is holding my money for no damn reason. i m getting kicked out going to be homeless because of western union and they still wont give me my money.

And its policy that after 10 days and my receiver is unable to get the money sent that ni could receive my money refunded plus what ever fees bullshit they lie. its not about making the world a better place its about stealing my money

Victor fernandez

Wed, 02/28/2018 - 15:27

Ive tried several times today and in the past years to login to my account either on my iPhone or iPad or my iMac, nothing works, your security question says "mothers maiden name" thats was fine but then the stupid thing says repeat answer but dis-allows you to enter it a second time, I've phone your customer care twice today and twice they gave a link and a temporary password which again didn't work but has infuse blocked my account now for an hour which is unacceptable? please do sort your crap site out because I now have to drive to a western union shop to send money, this is an outrageous problem and its been going on for years and years, do something someone!

Meg davis

Sun, 03/04/2018 - 00:59

Haven't logged in since I purchased my policy. Renewal payment due March 5. I have NOT changed my name, my email address nor password. HELP!

Joseph Spayne

Mon, 06/04/2018 - 20:50

I have been sending money to my son every weekend for the past ten years and have never heard of an agent location charge $3.00 to process a Western Union transaction. I thought the agent location is already payed by you. The name of the agent location that is charging this extra fee is Republic Cash in South Portland Maine. I would appreciate a response back. My son has tried other locations in Portland to receive his money but claims he is required to make out to much paperwork.

Willard Stainback

Wed, 07/04/2018 - 20:10

I am willard stainback, I sent 2 transfers, to the Philippines, 3 july 2018, they were canceled, before I could tell my people, to pick up the money, the 2 transfer numbers were, #8360438168 and #0892818577. I like to know, why, they were canceled, {in simply terms}, I have been a member since 2015, and my WU member number is 423 759 836, is there a problem with my account, what`s going on with it, what was the problem with my transfers?, my wife is from the Philippines, she has a lot of family and friends there, so we do a lot of transfers to the Philippines, pls, reply, to my email.

Fred Petersdorff

Sat, 08/11/2018 - 21:15

ERROR R7008, Why can't i send money. Sent money before. Never had problems.

Avelino Umali

Mon, 08/13/2018 - 22:49

I need to know the status of my money sent last Friday Aug 11,2018.Western Union put my money on hold due receiver name error. I have been calling customer care but nobody answer the phone. Pls get back to me at 818 522 8407. Thank you

Rebecca F. Allen

Sat, 09/08/2018 - 07:35

I have been blocked from sending and receiving money via Western Union. My fiance is a US Army service member in Syria. He has an adopted son in Tamale, Ghana. He has a authorized accountant located in Tamale, Ghana in lieu of US Army. He asked that I help send money to his friend in service with him as a favor. His friend was killed in action yesterday and my fiance was wounded.

His assigned accountant is Abdulai Yakubu. Mr. Yakubu went to China to work so the accountant was changed to Haruna Zakaria. Now Mr Yakubu is back in Tamale working.

I am not breaking any laws. My fiance is not breaking any laws. He is a US citizen as am I but he has family ties in Ghana. His mother is from Ghana. His father is American.

Because of these issues your company has blocked me from ALL incoming and outgoing transactions both within the United Stares and Internationally. I cannot use online access or agent access. This is causing a financial burden on me.

Is there anyway this decision can be changed to allow me access to US and international financial situations again.

My email is rebeccaallen55 @gmail.com. I would appreciate a response from customer service as soon as possible.

Thank you.

Angelina Delos…

Sun, 10/28/2018 - 08:30

The Western Union agents explained they were offline. We are talking about emergency money am not getting for two days. OFFLINE FOR 2 DAYS? What is going on with Western Union. I am losing my confident with you Western Union. Next time am asking my husband, my daughter, my brother to send money somewhere else. BAD BUSINESS!

Here is my MC # 972 802 7519.

Joseph Polson

Tue, 11/27/2018 - 01:36

Why i cant send money with this company. i do us western union much.

Gerri Windsor

Sat, 12/01/2018 - 09:41

I have had nothing but trouble getting through to speak to a real person! When I finally got through I was put on hold for at least 10 minutes then the line opened all I heard was 100s of voices in the background but no one was there. I called again and finally got through to a real person! It took me 3 days of frustration to finally talk to someone who was willing to help me. I also am angry about having to explain why I am sending money overseas. I understand your rules but after I have been sending money to the same person for several months, now you decide to stop me and make me give information you already have. Also, your telephone system needs to be updated so that you can get to speak to a real person without going through several screenings and still not be able to get a real person!

Kumar panneerselvam

Thu, 12/20/2018 - 15:16

I use money transfer my mobile phone app OK.. I transfer money from Malaysia to India bank account. Transfer date 17/12/2018. But the transfer not sent now I check my tracking no mtcn. 6377923136in process. I call customer not preparly answer me today tomorrow just tell this problem. What happened I money already cut form my accounts Malaysia. Please check fast sent my money India.

Tsiresy R Victor

Mon, 02/18/2019 - 01:21

I had one card (card number:486348001677XXXX) which was associated with the account western union adress (tsiresy94 @gmail.com). however this card was cut and we need to change for an other one that y use actually (card number: 486348001183XXXX). One day, i want to use this new card for to send money, suddenly when y want to fill the password of the western union account,it'was denied however this password is the same i always use for to open my account.So, i made forgot this password for to change a new one and it's coming there the problem.

Therefore, if there is a way to change this password, please advice me. Waiting a new from you soon.
Regards
thanks beforehand for your assist.

Juana cruz

Fri, 03/29/2019 - 08:27

Getting Error code R7008 wont allow a transfer? I have sent before so what the hell is the problem? Why won't you guys let me send??

I have tried sending money to salvador to my husband and family and i can't either tried fixing the problem but wu is rude and not nice and crazy still can't send money and this was an emergency.

Alicia Uribe C…

Tue, 05/28/2019 - 21:43

To whom it may concern:

I would like to know why this service has been blocked from me, it is very important to be able to use it because I lived in the USA for many years and now my family's shipments arrive, it is not for another reason that I receive shipments please I need help.

Thank you very much for your attention

Delia calixto Avalos

Tue, 06/18/2019 - 04:46

I made the deposit by transfer of the inter bank to the account you gave me from the BCP bank, on june 10 at 11; 45 am, operating code 2352948, amount deposited 207 soles and until today i don't receive the mtcn for my son to receive in Uruguay.

This is urgent.

David Bukeka

Tue, 06/25/2019 - 00:38

I sent money to this guy in turkey, his name is Elvan Dagdelen has a clothing shop. we spoke via. whatsapp and I placed an order with him. I sent him money and he withdrew the money on the very same day but ever since then he never responded to my whatsapp messages until today. I'm still waiting for my goods from him and its hard to communicate with him because je does not respond to my messages he just ignores me. I would appreciate if he can be blocked from western union because he is a scammer.

Donnie Williams

Tue, 07/02/2019 - 22:27

Today my brother sent me 1500 $ by WU. I went to pick it up tracking no. and ID in hand. They told me they dont have a record of the tracking no. I call my brother and he called WU.he was told to come back to WU. When he got there they gave him his money back and told him he could not use WU to send that amount of money because they thought it was drug money. Why did they wait until the next day to tell him he could not send the money? why did they charge 126$ to send it to me then dont let me receive it. NO MORE WU FOR ME!!!

Joshua O. Oyekan

Fri, 07/26/2019 - 17:40

Please, unblock my Western Union Account (error C2008) so that I may be able to send money to my Scholarship beneficiaries in Nigeria.

Joshua
7-26-19

Claude Sczepanik

Sat, 08/24/2019 - 10:11

I'm not a criminal these girls from Africa they said they love me and they lied so many times they sent me pictures of them come in there I'm just helping them and I got blocked from Western Union and called a criminal I'm not a criminal I'll send you every single detail they sent me saying that you love me and want to be with me and he lied to use use me ruined my whole life.

Kristopher Wheeler

Thu, 10/24/2019 - 03:14

I use western union A lot. Today I was told by customer service that I send money to often and my account is locked. Code R7008.I need my account unlocked, my family depends on my transactions.

Mohammad Asif

Thu, 10/31/2019 - 23:21

Last 3 year I’m using wu and all time money transfer it’s very fast but this takes long time (1144472793) tracking. As soon possible send money to my account I’m in vacation so I need as soon possible.

Pamela Rowand

Mon, 11/04/2019 - 18:32

Have sent money quite a few times to Lagos Nigeria but last time tried to send this denial code came up R7008. Can not seem to find out what the problem is about, always send cash?? So no holdout from the bank, so is the hold up western union or the fact it's going to Nigeria???

S Cutbert

Wed, 11/27/2019 - 00:43

It seems the this government and the banks don't want the money you earn. leave this country because this country and the banks a nearly bankrupt because remember for every pound in your pocket when you buy something the government and the banks get to use your money and tax the person who you brought the good from. also they are trying to force you to use the banks so they can charge you more.

Mario Baldi

Mon, 12/02/2019 - 20:38

What is this code and why cant i get in touch with anyone who can help me. Please call me @ 617-293-9555 my name is mario thank you

I got blocked from WU. r7008. Why I cannot send the money??

Linda Fairchild

Fri, 03/20/2020 - 23:18

I have trying to pick-up money from the Food Lion Store in Siler City N.C. since Monday the 16th. The system is done and still down. I really need that money. Please see what you can do Today if possible. I need to get some grocery's PLEASE.

David Smith

Thu, 09/03/2020 - 20:22

Hi everyone I pray you are being safe with this virus. I have been sending my fiancé money for a while now I am buying a place in Russia My name is David Smith. I have lately been sending the money from Walgreens on Morgan Avenue Corpus Christi Texas. I have not had a problem the service from western union and the people could not be better. The problem comes on the other end at the bank my fiancé gets the transfer from. I don't know the name of the bank but I send the money to Olga Koroleva in Russia. it started out the bank refused to give her the transfer in American dollars then they just blocked the transfer she missed a day of work and had all kinds of trouble she finally had to call your company and thank God you helped her I would like to file a complaint against the bank you do business with where she receives her transfer I know this is a hassle for you but she should not have to be treated like a fool in that bank. I have transferred thousands of dollars and only just lately has she had problems. Thank you for any help you can give me.

David Smith
Please be careful with the virus

Helga Lassiter

Sun, 09/20/2020 - 07:27

I am a customer of yours for years. The CUZCO PERU agency , DHL on Ave De Sol Tel 51 84233214 is withholding the money as to the receivers Numero is not matching theirs, SO THEY SAY. did call the 800 NUMERO of yours and his name and his Numero is indeed matching the W u number he has is correct per your information.

I myself had problems with them when i did lived there They will not readily give out the money always finding a problem to make it a desperate to do business with them. WHY do you use this ''OUTFIT??? HELP

Melvin Douglas…

Thu, 09/24/2020 - 09:09

I have been sending money to my fiance, and friends in Nigeria for months. The small amounts I have sent has help these families through some tough times, not mention help my wedding plans of my fiance. Now out of the blue my account from my phone app, and at the agent's counter are blocked. When trying to find out what is a R7008 error code, it's like sending smoke signals to the moon. I would really be thankful to get an intelligent explanation of this problem.

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