Official website: My Pillow Online Customer Service Link in USA
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Pillows coming apart
Got 2 pillows that came apart 1in the washing machine 1in the seam got pictures.
Pillow not condusive my skin! Constantly breaking out with rash
Upon purchasing this pillow from a local department store titled (BAG IN THE BOX!) AFTER A FW DAYS I began to feel this itching from sleeping on this pillow. There-fore I ask you to refund any an all currencies. Thank You.
Straps on my matters topper broke
My straps on my mattress topper broke, all my other products are fantastic.
Pillow flattening out in center
My pillow flattens out in center and dose not support my neck giving me a pinched nerve. I have washed the pillow and dose not seem to solve the problem. I received the pillow for Christmas therefore I do not have a receipt or a code to submit. Customer support said that they would would send me a firm pillow for no additional charge.
Bad My pillow
I have been sleeping on my pillow since 2017. My back and neck started hurting every morning when I first woke up. I thought we needed a new mattress but I decided to change to a different pillow. I am not using my pillow and I now wake up feeling pain free. I believe it was “my pillow” that was causing my aches and pain. This pillow is not as good as the commercials make you believe. It’s a piece of crap.
Giza sheets twin XL blue giza sheet set
ORDER 916290810 PLACED 3/3/2019 RECIEVED 3/15/2019 item# giza-txlb-75x-100x-c
I put these sheets on my bed & I checked the labels because they were never what was advertised,never felt like or looked like any other sheets,wrinkled more then regular sheets,so I checked the labels & it said GIZA, then on 8/30/2019 I ordered an other set,was for Christmas,but I put them on in December & they are quite different!!
THEY ARE GREAT! order 979862510 twin xl lake blue they feel,& look great. SO is their something wrong with the 1st set? they just are not what I wanted period.
Press conference
It was shameful the way you kissed the ass of Trump at the March 30 press conference. Trump's delay of up to six weeks has caused what many consider to the greatest political blunders of our lifetime. You are obviously a bible thumper. Maybe you should stick to making pillows. YOU ARE ON THE WRONG SIDE OF HISTORY!
$25 Gift Card
Received book as ordered, package said #25 Gift Card on outside but not found inside.
Ordered 2 sets of sheets, one is the wrong color
I ordered 2 sets of sheets, one came in the right color (Burgandy ) Giza-qtb-96x108x-c the other was ordered as (Dark grey) Giza-qdg-96x-108x-c-confirmed on all order documents. Order# 201661101. Unfortunately, i did not get the dark grey but instead the ivory.
Return / Exchange
I have called the support number. waited more than an hour. left my number 5 times. no one calls back. I need to exchange the topper for an twin extra long. college beds are longer. How do i get a response? this is crazy.
Bad customer service
I waited two weeks and did not receive my order. I called in and my order was sent out on my sheets. I have waited another two weeks and still have not received my mattress topper. If not corrected soon I will be wanting my money back in full for the mattress topper. I will not be ordering from you again because of your customer service.
Mattress topper strap is breaking
Need some kind of link to customer service. Just received topper and two week later the strap is breaking. Please give some kind of availability to customer service.
Donated the topper
I recently contacted you about sending my mattress topper back and you emailed me and said to donate it. We live 80 miles from a big town and due to covid we do not go to town very often. I have a neighbor that has a bad back so I donated it to them. I hope that is ok. I told them how much we liked your pillows and your sheets so hopefully they will order some. Please let me know if that was ok. Thank you
Problem with order
I went to your site and ordered what I thought was the Mattress Topper. I ordered two. They came today and no free pillows so I called customer service and was told that I ordered the mattress PADS. Not what I wanted. I already put one of them on my bed. Your site is extremely confusing and after reading your reviews, I am not at all impressed with your service. Now I am told I have to send them back, pay a difference of about $288 and they will send the mattress toppers. I am a senior and this is extremely upsetting to me, I have to box up the mattress pads, drag them to the post office and send them back. Horrible experience. Will or can your company make this right?
Advertising
Advertising on Laura Ingraham show-REALLY?? Would not purchase your product.