We called in an order on 6/9/20 at the Menards Store at 2150 E. Greyhound Pass, Carmel, IN 46033. We were told to go to the back of the store to pick up our order. The clerk, Jodie L. and CARM 47089 Said the order number would be sent to our email address but it was not. When the guard at the gate, who was very impolite, stopped us he asked for our customer number and of told us to turn around and leave but we went to the back of the store and called the store. They, at first, could not find the order but finally did. When the order was brought to our van, which took 20 to 30 minutes, they forgot part of the order. They finally brought it to us. They also brought two order sheets, one for the full order and a second for a separate order of the water and that was CARM 30516. It looks like we have been charged for 8 Glaciermist Spring Water. We are both in our late 70s and this is totally unacceptable. If this is the way you treat individuals we will stop shopping at Menards and we will tell all of our friends of this terrible experience your peopl have caused us.
Very upsetting and dissatisfied,
Donald R. and Velda J. Shilts
Complaint
We called in an order on 6/9/20 at the Menards Store at 2150 E. Greyhound Pass, Carmel, IN 46033. We were told to go to the back of the store to pick up our order. The clerk, Jodie L. and CARM 47089 Said the order number would be sent to our email address but it was not. When the guard at the gate, who was very impolite, stopped us he asked for our customer number and of told us to turn around and leave but we went to the back of the store and called the store. They, at first, could not find the order but finally did. When the order was brought to our van, which took 20 to 30 minutes, they forgot part of the order. They finally brought it to us. They also brought two order sheets, one for the full order and a second for a separate order of the water and that was CARM 30516. It looks like we have been charged for 8 Glaciermist Spring Water. We are both in our late 70s and this is totally unacceptable. If this is the way you treat individuals we will stop shopping at Menards and we will tell all of our friends of this terrible experience your peopl have caused us.
Very upsetting and dissatisfied,
Donald R. and Velda J. Shilts