On Wed april 8, I had the unfortunate experience of using the we pull-pick up service at the Menards (east side) in Sioux Falls. S.D. I assumed would be able to pull up, show my pick up document and obtain my order. I went to customer service, showed them the document, and they said it would be easiest if I took a cart, went to the back corner of the store to get my order. Otherwise I could go through the outside lumber yard check booth, show my slip, drive around to find the right door, go in and ask for my order.
I chose this option. After going through the booth, finding the door, going to the desk I waited 10 minutes for someone to come to the desk and another 10 minutes for my order of 7 items to be found. Upon leaving through the check booth again, I discovered there was no receipt with the items, and finally the checkout guy let me leave. This is the most poorly constructed absurd system I have ever heard of, and for this I paid an 8.63 service charge. If your choices are either to go use a cart and go through to the back of the store or have four employee contacts to get your merchandise, what is the point? At the very least I expect my service fee to be refunded.
We pull/pick up
On Wed april 8, I had the unfortunate experience of using the we pull-pick up service at the Menards (east side) in Sioux Falls. S.D. I assumed would be able to pull up, show my pick up document and obtain my order. I went to customer service, showed them the document, and they said it would be easiest if I took a cart, went to the back corner of the store to get my order. Otherwise I could go through the outside lumber yard check booth, show my slip, drive around to find the right door, go in and ask for my order.
I chose this option. After going through the booth, finding the door, going to the desk I waited 10 minutes for someone to come to the desk and another 10 minutes for my order of 7 items to be found. Upon leaving through the check booth again, I discovered there was no receipt with the items, and finally the checkout guy let me leave. This is the most poorly constructed absurd system I have ever heard of, and for this I paid an 8.63 service charge. If your choices are either to go use a cart and go through to the back of the store or have four employee contacts to get your merchandise, what is the point? At the very least I expect my service fee to be refunded.