Bought an edgers at the Lima Menard's store which is approx 50 miles from our Coldwater home but only store who had this particular edger in stock. Two employees who were gabbing about their woes being employed at Menards watched as my husband and I lifted the 75lb box into our cart. Thankfully, a young guy who is also a model employee assisted us while the 2 gabbing employees just watched. Really. Then my husband and I upon returning home, assembled the edger in 3 1/2 hours. Poorly provided instructions. As we were starting it, pulling assembly locked up. I had had it given it took so long to assemble and now not working for whatever reason. So I spent 1 1/2 hours trying to find the right person to answer my question: why can't I return it and why do I have to get it fixed regardless of not knowing your incredibly poor policy to not be able to return merchandise upon customer's dissatisfaction..... So I found a dealer who is authorized to fix it. Operator error which we take full responsibility for.
But what really irritates me is 1. Menards return policy and most importantly, while talking to Chase the Celina Menards store manager hung up on me. He was snarky once I said that I just didn't like this edger and would like to return it. He in no terms was rude to me by saying, "Well, just because you don't like it, you can't return it." Again, REALLY. And that's when he hung up on me. To resolve this issue, I expect Chase to apologize and to allow us to return the edger.
Poor customer service
Bought an edgers at the Lima Menard's store which is approx 50 miles from our Coldwater home but only store who had this particular edger in stock. Two employees who were gabbing about their woes being employed at Menards watched as my husband and I lifted the 75lb box into our cart. Thankfully, a young guy who is also a model employee assisted us while the 2 gabbing employees just watched. Really. Then my husband and I upon returning home, assembled the edger in 3 1/2 hours. Poorly provided instructions. As we were starting it, pulling assembly locked up. I had had it given it took so long to assemble and now not working for whatever reason. So I spent 1 1/2 hours trying to find the right person to answer my question: why can't I return it and why do I have to get it fixed regardless of not knowing your incredibly poor policy to not be able to return merchandise upon customer's dissatisfaction..... So I found a dealer who is authorized to fix it. Operator error which we take full responsibility for.
But what really irritates me is 1. Menards return policy and most importantly, while talking to Chase the Celina Menards store manager hung up on me. He was snarky once I said that I just didn't like this edger and would like to return it. He in no terms was rude to me by saying, "Well, just because you don't like it, you can't return it." Again, REALLY. And that's when he hung up on me. To resolve this issue, I expect Chase to apologize and to allow us to return the edger.