First of all, I am very disappointed as I have tried to call Kenmore customer service many times in the past week no matter what time of day, the phone number says “we’re closed” :(
Fire started inside in our Kenmore 91383 7.4 cu. ft. Gas Dryer on 9.9.2020. I had load of dried clothes inside of the dryer and put it on a 10 minute wrinkle release cycle to grab a shirt out of the dryer to wear. When the cycle was complete; I grabbed the t-shirt out of the dryer and shut the door. The dryer was off at this point.
About 1 hour later, there was a subtle burning smell in the house. But I determined it was inconclusive, as nothing was powered on/ the stove was off/ and also, I live in California where there are currently fires burning. I decided it was the smell of the fires in California and left the house/ as I couldn't locate where the smell was coming from.
Approx. 30 minutes later, my husband arrived home from a work interview. He also detected a subtle burning smell but also had the same conclusion as I, because again, nothing was turned on in our house. I returned home 30 minutes after he had already been home and the smell I had detected before (2 hours previously) was no longer faint but more recognizable and I didn't believe it was from nearby fires. I inspected the house and then came over to our laundry area where the smell was a bit stronger. I opened the dryer (which had not been running for hours) and I opened the door to find a fire inside of the dryer. Smoke came billowing out of the dryer with visual flames. Our smoke detector then went off. My husband called 9-1-1 as I began the process of trying to extinguish the flames as well as trying to get the clothes out of the dryer and onto our lawn.
The firefighters arrived <5 minutes post the realization of the fire. And by then, I had been able to extinguish the fire. We lost not only a $1000 Kenmore dryer that was <2 years old but also ~ $500-700 worth of our clothes. Luckily, no one was injured and our house is still standing. But the reason for this fire occurring remains a mystery. Lives could have been lost and we are very grateful that this was not the case.
Now we’re stuck with the Kenmore washer without a stackable Kenmore dryer. In no way to get a hold of customer service.
Electrical Dryer Fire
Dryer fire 9/9/20
First of all, I am very disappointed as I have tried to call Kenmore customer service many times in the past week no matter what time of day, the phone number says “we’re closed” :(
Fire started inside in our Kenmore 91383 7.4 cu. ft. Gas Dryer on 9.9.2020. I had load of dried clothes inside of the dryer and put it on a 10 minute wrinkle release cycle to grab a shirt out of the dryer to wear. When the cycle was complete; I grabbed the t-shirt out of the dryer and shut the door. The dryer was off at this point.
About 1 hour later, there was a subtle burning smell in the house. But I determined it was inconclusive, as nothing was powered on/ the stove was off/ and also, I live in California where there are currently fires burning. I decided it was the smell of the fires in California and left the house/ as I couldn't locate where the smell was coming from.
Approx. 30 minutes later, my husband arrived home from a work interview. He also detected a subtle burning smell but also had the same conclusion as I, because again, nothing was turned on in our house. I returned home 30 minutes after he had already been home and the smell I had detected before (2 hours previously) was no longer faint but more recognizable and I didn't believe it was from nearby fires. I inspected the house and then came over to our laundry area where the smell was a bit stronger. I opened the dryer (which had not been running for hours) and I opened the door to find a fire inside of the dryer. Smoke came billowing out of the dryer with visual flames. Our smoke detector then went off. My husband called 9-1-1 as I began the process of trying to extinguish the flames as well as trying to get the clothes out of the dryer and onto our lawn.
The firefighters arrived <5 minutes post the realization of the fire. And by then, I had been able to extinguish the fire. We lost not only a $1000 Kenmore dryer that was <2 years old but also ~ $500-700 worth of our clothes. Luckily, no one was injured and our house is still standing. But the reason for this fire occurring remains a mystery. Lives could have been lost and we are very grateful that this was not the case.
Now we’re stuck with the Kenmore washer without a stackable Kenmore dryer. In no way to get a hold of customer service.