We purchased a kenmore elite on 12/2017 and had it installed in 05/2018. It has been defective from the start.It will not light correctly. Your service dept. Has been notified 4 times at least. One time they sent a tech out he ordered new orifices. He came out a second time and did not need to replace the orifices. Then they thought it was the regulator so they sent us a regulator because they did not have a tech at that time to replace it. So we chad custer heat and air replace it. That was not the problem.The on 02/29/2020 called custer heat and air to look at it again they said it is not the regulator. What the problem is it just clicks and clicks and will not light. Then you try again and it clicks and clicks and then woosh a big ball of flame. If you shut it off it will not relight. The burner flame is orange instead of blue. I know this is out of warranty now but you have drug your feet trying to fix it when it was under warranty. I need some help to replace it or get it fixed. It is getting to dangerous to use.
Defective kenmore elite cooktop
We purchased a kenmore elite on 12/2017 and had it installed in 05/2018. It has been defective from the start.It will not light correctly. Your service dept. Has been notified 4 times at least. One time they sent a tech out he ordered new orifices. He came out a second time and did not need to replace the orifices. Then they thought it was the regulator so they sent us a regulator because they did not have a tech at that time to replace it. So we chad custer heat and air replace it. That was not the problem.The on 02/29/2020 called custer heat and air to look at it again they said it is not the regulator. What the problem is it just clicks and clicks and will not light. Then you try again and it clicks and clicks and then woosh a big ball of flame. If you shut it off it will not relight. The burner flame is orange instead of blue. I know this is out of warranty now but you have drug your feet trying to fix it when it was under warranty. I need some help to replace it or get it fixed. It is getting to dangerous to use.
Thank You
Dave Schafer
210-854-2689