Over a period of the past several weeks, we have been trying to resolve and issue with the supplier concerning a defective product that we purchased from your Dunn, NC Store. The problem was with a defective screen (hole in screen) on the Wilson and Fisher Pinehurst Gazebo. The following is the last in a series of emails we have sent to your supplier.
Is your company actively looking to resolve this issue or do we need to escalate? We purchased a defective product which you have been made aware and are seeking a remedy from your company. We're not asking for a total replacement only a replacement for the defective screen. We have furnished all the information you have requested which included a picture of the defect along with proof of purchase. It is now time for you to do your part. Please advise.
Defective screen (Wilson and Fisher Pinehurst Gazebo)
Over a period of the past several weeks, we have been trying to resolve and issue with the supplier concerning a defective product that we purchased from your Dunn, NC Store. The problem was with a defective screen (hole in screen) on the Wilson and Fisher Pinehurst Gazebo. The following is the last in a series of emails we have sent to your supplier.
Is your company actively looking to resolve this issue or do we need to escalate? We purchased a defective product which you have been made aware and are seeking a remedy from your company. We're not asking for a total replacement only a replacement for the defective screen. We have furnished all the information you have requested which included a picture of the defect along with proof of purchase. It is now time for you to do your part. Please advise.
(Item purchase from Big Lots: Dunn, NC)