I was at your Collins Hill location of Kohl's in Lawrenceville, GA on the evening of May 2 shopping for a belt. I found one and walked up to check out and there was no clerks in the check out lanes. I saw a woman at the customer service desk and walked towards her. I saw that she was counting out change to her drawer and asked her if she would be able to check me out. Her reaction to that simple question was one of complete disgust. She instantly threw the change in her hand into her drawer, rolled her eyes and shook her head at me. I was utterly shocked by her response and threw the belt up in the air and walked out of the store, telling her she needed to go home if she wasn't able to assist anyone.
After being a Kohl's customer for many years I am now thoroughly disgusted with the lack of service I experienced and the reaction of the customer service woman.
My only regret is that I didn't get her name. I have worked in customer service field for many years as well and would never tolerate this type of attitude coming from any of my associates and I would never burden a customer with that type of response myself. Kohl's should be very ashamed and needs to be training their associates with great customer service skills.
No customer service
I was at your Collins Hill location of Kohl's in Lawrenceville, GA on the evening of May 2 shopping for a belt. I found one and walked up to check out and there was no clerks in the check out lanes. I saw a woman at the customer service desk and walked towards her. I saw that she was counting out change to her drawer and asked her if she would be able to check me out. Her reaction to that simple question was one of complete disgust. She instantly threw the change in her hand into her drawer, rolled her eyes and shook her head at me. I was utterly shocked by her response and threw the belt up in the air and walked out of the store, telling her she needed to go home if she wasn't able to assist anyone.
After being a Kohl's customer for many years I am now thoroughly disgusted with the lack of service I experienced and the reaction of the customer service woman.
My only regret is that I didn't get her name. I have worked in customer service field for many years as well and would never tolerate this type of attitude coming from any of my associates and I would never burden a customer with that type of response myself. Kohl's should be very ashamed and needs to be training their associates with great customer service skills.