I am without a vehicle due to a part on back order (lift gate) until May 11th. My local Kia dealership in Victorville, CA cannot approve a car to use in the meantime unless the District Parts Mngr of the West Coast approves (he is in meetings all week) no one else on this earth can approve I’m told. This is not acceptable, it’s not my fault the part isn’t available in the United States. I’m told I can rent a car in the meantime and request Kias reimbursement for rental which also gets approved by the same person. Unbelievable.
Part on back order case # 13152384
I am without a vehicle due to a part on back order (lift gate) until May 11th. My local Kia dealership in Victorville, CA cannot approve a car to use in the meantime unless the District Parts Mngr of the West Coast approves (he is in meetings all week) no one else on this earth can approve I’m told. This is not acceptable, it’s not my fault the part isn’t available in the United States. I’m told I can rent a car in the meantime and request Kias reimbursement for rental which also gets approved by the same person. Unbelievable.