Good evening, first off I'm typing this email as a very upset customer at the moment. My blood pressure is at an all time high. We are well aware that we're in the middle of a pandemic but we have been more than patient. We've had to change our schedules around every time(6) to be here for a tech. The suddenlink contractor(#6) once again have come to our home and no work has been performed( this contractor said out his own mouth that its some work and they don't want to do it because suddenlink don't want to pay them for what the job is worth) well you know what that's not our problem send a suddenlink tech here and not a contractor if that's the case. We have been paying well over $200 dollars a month for 6-7 years now and we can't get a simple tv hooked up there's something definitely wrong this picture don't you think. Suddenlink wants our statement paid every month but can't give the same courtesy of installing or fixing customers issues or needs when called upon.
My wife and I both have made several attempts to get a line run to setup a new television and they can't get that simple request typed in system correctly(every tech says that they are here for a trouble call) not one time did we mention a trouble with cable, internet maybe but not cable and that's another issue that I'll revisit at a later time. We have even went to our local office to get assistance and we watched the representative type what we needed in the system which she then read it out to us as such so again what's the problem.
We're both now at a point where we believe our dollar doesn't matter. This is the worst experience ever we've had with a cable provider and we have no other choice but to start shopping elsewhere unless this situation is handled accordingly and appropriately. My wife and I will like a follow-up call or email because this cannot continue. Mr. Griffin 337-263-5150 and my email is attached Thank You
Concerned customer
Good evening, first off I'm typing this email as a very upset customer at the moment. My blood pressure is at an all time high. We are well aware that we're in the middle of a pandemic but we have been more than patient. We've had to change our schedules around every time(6) to be here for a tech. The suddenlink contractor(#6) once again have come to our home and no work has been performed( this contractor said out his own mouth that its some work and they don't want to do it because suddenlink don't want to pay them for what the job is worth) well you know what that's not our problem send a suddenlink tech here and not a contractor if that's the case. We have been paying well over $200 dollars a month for 6-7 years now and we can't get a simple tv hooked up there's something definitely wrong this picture don't you think. Suddenlink wants our statement paid every month but can't give the same courtesy of installing or fixing customers issues or needs when called upon.
My wife and I both have made several attempts to get a line run to setup a new television and they can't get that simple request typed in system correctly(every tech says that they are here for a trouble call) not one time did we mention a trouble with cable, internet maybe but not cable and that's another issue that I'll revisit at a later time. We have even went to our local office to get assistance and we watched the representative type what we needed in the system which she then read it out to us as such so again what's the problem.
We're both now at a point where we believe our dollar doesn't matter. This is the worst experience ever we've had with a cable provider and we have no other choice but to start shopping elsewhere unless this situation is handled accordingly and appropriately. My wife and I will like a follow-up call or email because this cannot continue. Mr. Griffin 337-263-5150 and my email is attached Thank You