On September 20, 2019, my mom, had a service call with Suddenlink scheduled for 8am to 11 am. Someone approached her while sitting on the porch. She is legally blind, and extremely hard of hearing. She didn't hear him say Suddenlink, so we don't know who it was. My daughter was in the house, because she cleans for her. The person left. At lll5 am, I asked about her phone getting fixed. Informed no one showed. So I called Suddenlink. Call back was not until 350 pm. I was told there was no record of the technician having come. She said that she would check to see when they were going to be here.
I asked to reschedule, because we were having a bad thunderstorm at the time. She did. You cant get thru to Suddenlink, they are always to busy. Will call back. Hahaha. I didn't used to have this problems dealing with Suddenlink. Now all of a sudden you can get thru to a live person. Meanwhile, the service call is on her bill for $120. Cant get thru, am on hold now. Need to hire more people to answer phones or something. Meanwhile, I cant pay my bill, because of the problem with the bill.
Billed for a missed service call
On September 20, 2019, my mom, had a service call with Suddenlink scheduled for 8am to 11 am. Someone approached her while sitting on the porch. She is legally blind, and extremely hard of hearing. She didn't hear him say Suddenlink, so we don't know who it was. My daughter was in the house, because she cleans for her. The person left. At lll5 am, I asked about her phone getting fixed. Informed no one showed. So I called Suddenlink. Call back was not until 350 pm. I was told there was no record of the technician having come. She said that she would check to see when they were going to be here.
I asked to reschedule, because we were having a bad thunderstorm at the time. She did. You cant get thru to Suddenlink, they are always to busy. Will call back. Hahaha. I didn't used to have this problems dealing with Suddenlink. Now all of a sudden you can get thru to a live person. Meanwhile, the service call is on her bill for $120. Cant get thru, am on hold now. Need to hire more people to answer phones or something. Meanwhile, I cant pay my bill, because of the problem with the bill.