Last month I received a notice from Suddenlink which stated that my payment made on March 6 was returned by my bank. After reviewing my bank statement, I did not find any returned payments. The guy I spoke with at Suddenlink could not tell me why the payment was returned and told me to contact my bank. I then contacted my bank to inquire about this returned payment and was told there was NOT any returned payments. At this time, the check had not cleared, however my bank didn't know why and told me to check back with Suddenlink. I called back to Suddenlink and let them know that my bank advised they didn't show that the payment was returned. The payment was not returned for insufficient funds as my account has overdraft protection AND there were sufficient funds in my account so we're still not sure why the payment was returned as my bank shows no record of this. The guy with Suddenlink says there is nothing he can do and I asked him to waive this $25, especially since my bank doesn't show any returns and he said "NO" that I would have to pay. When I asked to speak to his supervisor or manager, he came back and said they would call me back. This was last month and I have NOT received the call back from the manager. Last week I received my monthly statement and see the $25 charge on my account. Once again I contacted my bank to inquire about this returned payment and was told they do not show any returned checks and that I would need to check with Suddenlink. I've been trying to contact Sudenlink for the past 3 days and was on hold for 2 hours on Sat, April 4th, without a returned call. Due to this pandemic, I realize the phone lines are more busy, HOWEVER I left a message for Suddenlink this morning and still have not received a return call.
Also, note, that the last two times, I've called the automated system, I'm given a different balance each time and both amounts are different from my recent statement, so I would like someone to call me back and let me know why I'm given a different balance on different days. Suddenlink should have waived this fee last month when I spoke to their representative, especially since he could not tell me the reason this payment wasn't posted. I did as he said and have contacted my bank twice and this looks to be a posting error on Suddenlink's part. We have been a good long term customer with excellent pay history and this small fee should have been waived last month after I contacted Suddenlink twice!!!
THIS IS HAS BEEN VERY INCONVENIENT AS I'VE BEEN TRYING TO RESOLVE THIS FOR A MONTH NOW!! You may contact me at 318-445-7184!
Dispute Fee $25 No return calls from Suddenlink 3rd ATTEMPT
Good afternoon,
Last month I received a notice from Suddenlink which stated that my payment made on March 6 was returned by my bank. After reviewing my bank statement, I did not find any returned payments. The guy I spoke with at Suddenlink could not tell me why the payment was returned and told me to contact my bank. I then contacted my bank to inquire about this returned payment and was told there was NOT any returned payments. At this time, the check had not cleared, however my bank didn't know why and told me to check back with Suddenlink. I called back to Suddenlink and let them know that my bank advised they didn't show that the payment was returned. The payment was not returned for insufficient funds as my account has overdraft protection AND there were sufficient funds in my account so we're still not sure why the payment was returned as my bank shows no record of this. The guy with Suddenlink says there is nothing he can do and I asked him to waive this $25, especially since my bank doesn't show any returns and he said "NO" that I would have to pay. When I asked to speak to his supervisor or manager, he came back and said they would call me back. This was last month and I have NOT received the call back from the manager. Last week I received my monthly statement and see the $25 charge on my account. Once again I contacted my bank to inquire about this returned payment and was told they do not show any returned checks and that I would need to check with Suddenlink. I've been trying to contact Sudenlink for the past 3 days and was on hold for 2 hours on Sat, April 4th, without a returned call. Due to this pandemic, I realize the phone lines are more busy, HOWEVER I left a message for Suddenlink this morning and still have not received a return call.
Also, note, that the last two times, I've called the automated system, I'm given a different balance each time and both amounts are different from my recent statement, so I would like someone to call me back and let me know why I'm given a different balance on different days. Suddenlink should have waived this fee last month when I spoke to their representative, especially since he could not tell me the reason this payment wasn't posted. I did as he said and have contacted my bank twice and this looks to be a posting error on Suddenlink's part. We have been a good long term customer with excellent pay history and this small fee should have been waived last month after I contacted Suddenlink twice!!!
THIS IS HAS BEEN VERY INCONVENIENT AS I'VE BEEN TRYING TO RESOLVE THIS FOR A MONTH NOW!! You may contact me at 318-445-7184!