Biggest complaint has to do with delivery. Due to virus cannot go to store, so must spend more money to have delivery. On top of delivery charge, which I understand, they want you to tip the picker too. However, the biggest problem comes when the picker ignores the notes on an item and sends a substitute you have told them not to send. I ended up with at least 30 pounds of all purpose flour over several orders, instead of BREAD flour. To use all purpose in a bread machine, you need gluten, which was not ordered or sent. That means I was stuck with flour I could not use, and could not return. Considering the bags were each +- $4.00 apiece, I lose a lot of money. The same thing happened over Ritz Hint of Salt crackers. I could only use that kind, but have ended up with about 10 boxes of the Ritz regular cracker. I have managed to give away some of these things, but still have 3 boxes of crackers and 3 five pound bags of flour. These charges go on a credit card, and it adds up monetarily when you live on a pension, plus the frustration trying to get my message across to people that do not read the notes. There have been a few other issues over the substitutions being what I cannot use, but those two have been the worst. I know it is not easy to read the minds of a purchaser, but the picker needs to use a bit better judgement, and read the notes. Another tine a product was two for the price of one, but I only got one item, not the two. That may have been because I did not realize you had to actually order the two items in order to get the two for one price. But I had so much trouble over other items, was afraid to try two for fear I would be charged for both items. So I did not get the price break, have to order again sooner at the normal price, and more frustration. Still am glad the delivery is available, as do not want to bring home the virus, and going to the store at 7am is not an option.
I have tried to report this problem through the review of the orders several times, tried customer service email too, but no response. Not sure what response I was looking for as am stuck paying money for things unable to use. Maybe more reading of notes. Also when ordering, they ask you to allow or not allow substitutions. If you say no substitutions, that means you may not get an item of any brand. If you say yes, then you get substitutions you do not want or can use. I think either box you take, they then ignore the notes. How do you fill out the form so that some can be substituted and some not, and they read the notes?
Grocery delivery problems
Biggest complaint has to do with delivery. Due to virus cannot go to store, so must spend more money to have delivery. On top of delivery charge, which I understand, they want you to tip the picker too. However, the biggest problem comes when the picker ignores the notes on an item and sends a substitute you have told them not to send. I ended up with at least 30 pounds of all purpose flour over several orders, instead of BREAD flour. To use all purpose in a bread machine, you need gluten, which was not ordered or sent. That means I was stuck with flour I could not use, and could not return. Considering the bags were each +- $4.00 apiece, I lose a lot of money. The same thing happened over Ritz Hint of Salt crackers. I could only use that kind, but have ended up with about 10 boxes of the Ritz regular cracker. I have managed to give away some of these things, but still have 3 boxes of crackers and 3 five pound bags of flour. These charges go on a credit card, and it adds up monetarily when you live on a pension, plus the frustration trying to get my message across to people that do not read the notes. There have been a few other issues over the substitutions being what I cannot use, but those two have been the worst. I know it is not easy to read the minds of a purchaser, but the picker needs to use a bit better judgement, and read the notes. Another tine a product was two for the price of one, but I only got one item, not the two. That may have been because I did not realize you had to actually order the two items in order to get the two for one price. But I had so much trouble over other items, was afraid to try two for fear I would be charged for both items. So I did not get the price break, have to order again sooner at the normal price, and more frustration. Still am glad the delivery is available, as do not want to bring home the virus, and going to the store at 7am is not an option.
I have tried to report this problem through the review of the orders several times, tried customer service email too, but no response. Not sure what response I was looking for as am stuck paying money for things unable to use. Maybe more reading of notes. Also when ordering, they ask you to allow or not allow substitutions. If you say no substitutions, that means you may not get an item of any brand. If you say yes, then you get substitutions you do not want or can use. I think either box you take, they then ignore the notes. How do you fill out the form so that some can be substituted and some not, and they read the notes?