I contacted you via email on 4/2 regarding fuel points. You responded back to tell me you had received my email. I am still waiting for my account to be updated to 842 fuel points. Please read my previous email for details. I am most upset with the handling of my problem by Vincente Barrier at the Fry's store at 1311 E. Bell, Phoenix, AZ. He was terrible and I don't believe he should be in customer service. No empathy for customers or the situation they approach him to handle. I am are of the effects corona virus is having. I called before I wrote the initial email. I was informed the wait would be around 40 minutes. I wanted 45. I also called yesterday to check the status on my complaint and wanted about 20 minutes. I am very disappointed. Please resolve this problem for me. Thank you. Janet
Customer dissatisfaction
I contacted you via email on 4/2 regarding fuel points. You responded back to tell me you had received my email. I am still waiting for my account to be updated to 842 fuel points. Please read my previous email for details. I am most upset with the handling of my problem by Vincente Barrier at the Fry's store at 1311 E. Bell, Phoenix, AZ. He was terrible and I don't believe he should be in customer service. No empathy for customers or the situation they approach him to handle. I am are of the effects corona virus is having. I called before I wrote the initial email. I was informed the wait would be around 40 minutes. I wanted 45. I also called yesterday to check the status on my complaint and wanted about 20 minutes. I am very disappointed. Please resolve this problem for me. Thank you. Janet