I went to the store to spend my birthday's gift card, kohls cash, and few dlls in merchandise card, after I paid my purchase with kohl's cash I still owed $10.99, which I paid with my $50 gift card. The employee gave me my receipt, explain me my balance I thank her and left. when I make home 20 minutes later I realized, I did not have my gift card, only my receipt. I went back to the store, explained to the manager, she asked me to wait to check the cameras, come back in 5 minutes and told me "sorry but the employee gave you the gift card back, there's nothing I can do" just like that, when I knew she didn't, she check in the front desk they had my kohls cash, but not the gift card. I asked her the probe that the employee gave me the gift card back, "she says sorry we cannot show you the cameras, simply like that. they kept my gift card, this kind of managers is what we need right? I never thought she would place $39 on the top of the good name of "her store" like she called pretty disappointing experience at this one of my favorites stores!☹
Gift card
I went to the store to spend my birthday's gift card, kohls cash, and few dlls in merchandise card, after I paid my purchase with kohl's cash I still owed $10.99, which I paid with my $50 gift card. The employee gave me my receipt, explain me my balance I thank her and left. when I make home 20 minutes later I realized, I did not have my gift card, only my receipt. I went back to the store, explained to the manager, she asked me to wait to check the cameras, come back in 5 minutes and told me "sorry but the employee gave you the gift card back, there's nothing I can do" just like that, when I knew she didn't, she check in the front desk they had my kohls cash, but not the gift card. I asked her the probe that the employee gave me the gift card back, "she says sorry we cannot show you the cameras, simply like that. they kept my gift card, this kind of managers is what we need right? I never thought she would place $39 on the top of the good name of "her store" like she called pretty disappointing experience at this one of my favorites stores!☹