Went to Kohl's in Richmond, Indiana to use a gift card and pay the difference in cash for an electric fan. Unsanitary practice: Customer Service clerk made me get on the phone with a Kohl's phone rep. The phone was not wiped off or sanitized before or after I talked on the phone. Clerk did not use hand sanitizer or wipe off the counter before or after I was waited on.
Privacy violations: Customer Service clerk made me write down my name, phone number, and address, which was okay! Then, what was not okay: when I was made to talk on the phone with a Kohl's phone rep., I was made to say my phone number and home address out loud in front of other customers--lack of privacy. Then, when I was not allowed to pay the difference in cash, I was made to say my credit card number and security code out loud in front of other customers to the phone rep.--risk of identity theft and more. The in-store clerk did not offer a more private way to do this.
I wanted the item delivered to the store rather than my home but the answer was "NO" because the store didn't carry this item. I arrived wearing a mask, and I had used hand sanitizer before putting on disposable gloves in consideration of others. Kohl's needs to be equally considerate. I hope I do not get sick.
I will religiously avoid going to Kohl's in person, and I will religiously avoid ordering anything online from Kohl's.
Unsanitary practices, privacy violations, no in-store delivery
Went to Kohl's in Richmond, Indiana to use a gift card and pay the difference in cash for an electric fan. Unsanitary practice: Customer Service clerk made me get on the phone with a Kohl's phone rep. The phone was not wiped off or sanitized before or after I talked on the phone. Clerk did not use hand sanitizer or wipe off the counter before or after I was waited on.
Privacy violations: Customer Service clerk made me write down my name, phone number, and address, which was okay! Then, what was not okay: when I was made to talk on the phone with a Kohl's phone rep., I was made to say my phone number and home address out loud in front of other customers--lack of privacy. Then, when I was not allowed to pay the difference in cash, I was made to say my credit card number and security code out loud in front of other customers to the phone rep.--risk of identity theft and more. The in-store clerk did not offer a more private way to do this.
I wanted the item delivered to the store rather than my home but the answer was "NO" because the store didn't carry this item. I arrived wearing a mask, and I had used hand sanitizer before putting on disposable gloves in consideration of others. Kohl's needs to be equally considerate. I hope I do not get sick.
I will religiously avoid going to Kohl's in person, and I will religiously avoid ordering anything online from Kohl's.