I went to your site and ordered what I thought was the Mattress Topper. I ordered two. They came today and no free pillows so I called customer service and was told that I ordered the mattress PADS. Not what I wanted. I already put one of them on my bed. Your site is extremely confusing and after reading your reviews, I am not at all impressed with your service. Now I am told I have to send them back, pay a difference of about $288 and they will send the mattress toppers. I am a senior and this is extremely upsetting to me, I have to box up the mattress pads, drag them to the post office and send them back. Horrible experience. Will or can your company make this right?
Problem with order
I went to your site and ordered what I thought was the Mattress Topper. I ordered two. They came today and no free pillows so I called customer service and was told that I ordered the mattress PADS. Not what I wanted. I already put one of them on my bed. Your site is extremely confusing and after reading your reviews, I am not at all impressed with your service. Now I am told I have to send them back, pay a difference of about $288 and they will send the mattress toppers. I am a senior and this is extremely upsetting to me, I have to box up the mattress pads, drag them to the post office and send them back. Horrible experience. Will or can your company make this right?