I arrived at Suntrust's Chamblee, Georgia drive-through at 3:30 on 6/1/2020, only to discover that the hours have been suddenly changed - with no advance warning. It now closes at 2:00 on Monday, for some unknown reason. Several cars were ahead of me trying to get service and several people were in front of the locked entrance with puzzled looks on their faces.
In view of the Corona virus crisis, SunTrust should be expanding their hours, not reducing them. They close early on Saturday, are closed on Sunday, and then have very short hours on Monday!? I don't drive and have to plan in advance to have a friend give me a ride to the drive-through now, since your banks have been closed for months. I don't like using ATM's - they are dangerous and inconvenient and only offer limited cash. Not everybody wants to bank using an i-phone. Some of us expect live customer service - not a robot or machine. I'm not going to go through the hassle of making an inconvenient appointment to walk into the bank to withdraw or deposit cash or checks.
This ended up a wasted trip to the bank and I walked away with no cash. I suppose I'll have to wait until Friday - the next chance I can find someone to drive me to the bank. If SunTrust wants to keep long time customers, I recommend that you improve your service. It's should not be too much to ask for your bank to be open until at least 4:00, Monday through Friday.
SunTrust is now closing early on monday in Chamblee, GA
I arrived at Suntrust's Chamblee, Georgia drive-through at 3:30 on 6/1/2020, only to discover that the hours have been suddenly changed - with no advance warning. It now closes at 2:00 on Monday, for some unknown reason. Several cars were ahead of me trying to get service and several people were in front of the locked entrance with puzzled looks on their faces.
In view of the Corona virus crisis, SunTrust should be expanding their hours, not reducing them. They close early on Saturday, are closed on Sunday, and then have very short hours on Monday!? I don't drive and have to plan in advance to have a friend give me a ride to the drive-through now, since your banks have been closed for months. I don't like using ATM's - they are dangerous and inconvenient and only offer limited cash. Not everybody wants to bank using an i-phone. Some of us expect live customer service - not a robot or machine. I'm not going to go through the hassle of making an inconvenient appointment to walk into the bank to withdraw or deposit cash or checks.
This ended up a wasted trip to the bank and I walked away with no cash. I suppose I'll have to wait until Friday - the next chance I can find someone to drive me to the bank. If SunTrust wants to keep long time customers, I recommend that you improve your service. It's should not be too much to ask for your bank to be open until at least 4:00, Monday through Friday.
Thank you,
Jeff de Baun