On July 9th at approximately 2:30-3:00pm EST my car went into "limp mode" and I was forced to pull off the highway to a safe location in Augusta ME. I called AAA and we began looking for a shop to look at the car. Due to the labor shortage all of the mechanics in the area were booked out over 2 weeks for repairs. I was forced to bring the car to a shop that allowed me to leave it with them until someone could look at in on Monday or Tuesday (the 12th or 13th).
I had no transportation, and still had to drive in order to get to my vacation destination so I tried to find a rental car as I had no other alternative, I was STRANDED IN ME. I finally located a car to rent but I had to get to Bangor ME airport to pick it up. I hired a taxi who drove me there; at a cost of 239.00. I rented the car around 6 that evening and drove 3 hours to Machias ME. I called AAA on Saturday and they towed it to Darling Hyundai in Augusta ME. On Tuesday, Darling called and told me the engine needed to be replaced. The car is 2015 Hyundai Sonata with 86-87K on it.
My out of pocket cost for the rental was 784.00 and the taxi was 239.00. I was told that I WILL NOT be reimbursed by Hyundai for any more that 449.00. WHY??? Your engine failure left me stranded 6 hours from home in CT and NOW your multi million dollar company cannot pay me back for a car that I had to rent???
I want to hear more from Hyundai company as to why you cannot do what is right and fair!!! This entire issue would not have occurred if it wasn't for the faulty engine. I am entering a complaint with the BBB today as well. I hope you will do what's right and fair; but if you cannot, then I have no choice. I will never trust Hyundai again.
Hyundai engine failure while on vacation
On July 9th at approximately 2:30-3:00pm EST my car went into "limp mode" and I was forced to pull off the highway to a safe location in Augusta ME. I called AAA and we began looking for a shop to look at the car. Due to the labor shortage all of the mechanics in the area were booked out over 2 weeks for repairs. I was forced to bring the car to a shop that allowed me to leave it with them until someone could look at in on Monday or Tuesday (the 12th or 13th).
I had no transportation, and still had to drive in order to get to my vacation destination so I tried to find a rental car as I had no other alternative, I was STRANDED IN ME. I finally located a car to rent but I had to get to Bangor ME airport to pick it up. I hired a taxi who drove me there; at a cost of 239.00. I rented the car around 6 that evening and drove 3 hours to Machias ME. I called AAA on Saturday and they towed it to Darling Hyundai in Augusta ME. On Tuesday, Darling called and told me the engine needed to be replaced. The car is 2015 Hyundai Sonata with 86-87K on it.
My out of pocket cost for the rental was 784.00 and the taxi was 239.00. I was told that I WILL NOT be reimbursed by Hyundai for any more that 449.00. WHY??? Your engine failure left me stranded 6 hours from home in CT and NOW your multi million dollar company cannot pay me back for a car that I had to rent???
I want to hear more from Hyundai company as to why you cannot do what is right and fair!!! This entire issue would not have occurred if it wasn't for the faulty engine. I am entering a complaint with the BBB today as well. I hope you will do what's right and fair; but if you cannot, then I have no choice. I will never trust Hyundai again.