On jul 5th - paid the 35.00 for a detail on 3 interior doors.
On jul 9th- cornerstone home service called to set up an appointment for jul 12 at 3:00
on jul 12- I called the Hinesville store at 3:30 when no one had showed up or called to see if they were still coming. I was told that they had rescheduled for the 16th at noon.
on jul 16- I called the Hinesville store at 12:30 when no one had showed up or called. I was told they were looking into it and they would call me back. At 4:00 I called the store manager and asked what was going on. He told me he would look into and call me back. That phone call never happened.
on jul 18 - evidently the detailer came at 8am- I was not home nor did I have an appt. I called him back and he said he would be back between 3-5. At 5:30 I called this Mike R and he said he was running behind and he would be there between 6-7pm. At 8:00 I got a call from him saying he was still behind and it looked it would be 10pm-- maybe we could change the date and time-- which was fine.
on jul 19- at 8:50am - mike r from cornerstone came and did the measurements for 2 closet doors and said there would be no problem. But replacing just the bathroom door would be difficult- he wanted me to order the entire frame and he was not sure it would line up with the floors. I asked him if he was going to do the work and he said yes. I also asked if him if getting here would be as difficult as the detail and he said yeah.
On jul 21 I went into the Hinesville store to see what was going on and to understand why I could not just order the door ( my house is only 8 yrs old) I wanted someone other then this Mike R to do the work. So now I am waiting for another detailer to call ( so far no one has called).
This has been a nightmare- I just wanted 3 simple doors and we are still in the measuring phase. My time is just as important and have to make arrangements to be here but that does not seem to matter to these people.
Detail measurements for doors
On jul 5th - paid the 35.00 for a detail on 3 interior doors.
On jul 9th- cornerstone home service called to set up an appointment for jul 12 at 3:00
on jul 12- I called the Hinesville store at 3:30 when no one had showed up or called to see if they were still coming. I was told that they had rescheduled for the 16th at noon.
on jul 16- I called the Hinesville store at 12:30 when no one had showed up or called. I was told they were looking into it and they would call me back. At 4:00 I called the store manager and asked what was going on. He told me he would look into and call me back. That phone call never happened.
on jul 18 - evidently the detailer came at 8am- I was not home nor did I have an appt. I called him back and he said he would be back between 3-5. At 5:30 I called this Mike R and he said he was running behind and he would be there between 6-7pm. At 8:00 I got a call from him saying he was still behind and it looked it would be 10pm-- maybe we could change the date and time-- which was fine.
on jul 19- at 8:50am - mike r from cornerstone came and did the measurements for 2 closet doors and said there would be no problem. But replacing just the bathroom door would be difficult- he wanted me to order the entire frame and he was not sure it would line up with the floors. I asked him if he was going to do the work and he said yes. I also asked if him if getting here would be as difficult as the detail and he said yeah.
On jul 21 I went into the Hinesville store to see what was going on and to understand why I could not just order the door ( my house is only 8 yrs old) I wanted someone other then this Mike R to do the work. So now I am waiting for another detailer to call ( so far no one has called).
This has been a nightmare- I just wanted 3 simple doors and we are still in the measuring phase. My time is just as important and have to make arrangements to be here but that does not seem to matter to these people.