Marvin R. Ellison, CEO
Lowe's Companies, Inc.
1000 Lowe's Boulevard
Mooresville, NC 28117
Dear Mr. Ellison:
I am writing to express my disappointment of a recent visit to your Rockford, Illinois store on Perryville.
First, I have shop your stores before and have made m any purchases in the past.
This past week I visited your store shopping for a new microwave. I was also visiting other stores to make a comparison. During my first visit I spoke with the associate and he answered my questions on the model I liked including the other options (color) were available. He has to reference his computer to provide the answers. I was told I would have to order it. At no time did he made mention that the model I was looking at and the display tag listed above it was wrong. I was told I had until June 16th to order it.
I left the store and thought about the various Microwave I reviewed. I decided to go back to your store to purchase the microwave.
After waiting for 30 minutes and call after call for additional assistance in the appliance department I was finally greeted by the assistant store manager. I started to tell her I wanted to order the selected microwave when another customer interjected that the model I was looking at the display tag were not the same. It appeared that for the time it was advertised and on display for the week the signage was wrong. See attached photos. The manger excepted the comments from the other customer and attempted to remove the wrong signage while asking me if I wanted the microwave. I asked if she was going to honor the advertised price and she said No. It appears the correct price for the model on display was $368.00, not on sale for $199.00.
I indicated I felt she had to honor the displayed price and she said No. I asked if she would adjust the current price. She said No.
I have worked in retail and if the price on a product was wrong, we had honor the stated price.
The Model on display was ME21R7051SS that list for $368.00.
The price on this model was displayed on sale at $199.00 a $90.00 savings.
I feel that the displayed price should be honored. I would appreciate your review of this concern and your comments.
Respectfully,
John Cover Jr
7356 Ryebrook Rd.
Rockford, Illinois 61114
815.288.6382
john-cover @comcast.net
Wrong price
June 17, 2020
Marvin R. Ellison, CEO
Lowe's Companies, Inc.
1000 Lowe's Boulevard
Mooresville, NC 28117
Dear Mr. Ellison:
I am writing to express my disappointment of a recent visit to your Rockford, Illinois store on Perryville.
First, I have shop your stores before and have made m any purchases in the past.
This past week I visited your store shopping for a new microwave. I was also visiting other stores to make a comparison. During my first visit I spoke with the associate and he answered my questions on the model I liked including the other options (color) were available. He has to reference his computer to provide the answers. I was told I would have to order it. At no time did he made mention that the model I was looking at and the display tag listed above it was wrong. I was told I had until June 16th to order it.
I left the store and thought about the various Microwave I reviewed. I decided to go back to your store to purchase the microwave.
After waiting for 30 minutes and call after call for additional assistance in the appliance department I was finally greeted by the assistant store manager. I started to tell her I wanted to order the selected microwave when another customer interjected that the model I was looking at the display tag were not the same. It appeared that for the time it was advertised and on display for the week the signage was wrong. See attached photos. The manger excepted the comments from the other customer and attempted to remove the wrong signage while asking me if I wanted the microwave. I asked if she was going to honor the advertised price and she said No. It appears the correct price for the model on display was $368.00, not on sale for $199.00.
I indicated I felt she had to honor the displayed price and she said No. I asked if she would adjust the current price. She said No.
I have worked in retail and if the price on a product was wrong, we had honor the stated price.
The Model on display was ME21R7051SS that list for $368.00.
The price on this model was displayed on sale at $199.00 a $90.00 savings.
I feel that the displayed price should be honored. I would appreciate your review of this concern and your comments.
Respectfully,
John Cover Jr
7356 Ryebrook Rd.
Rockford, Illinois 61114
815.288.6382
john-cover @comcast.net