On Tuesday I submitted an email about a washer and dryer that we purchased on 5/18/20. It all started on Monday, 5/25 when were suppose to receive a new washer and dryer between 8 and 12. The delivery arrived at 6:30p and the washer was dented and cracked on top. The new dryer was left in our garage and the washer was returned. The next day we spoke to at least 4 people at the store and repeated our story over and over again. I finally called the corp customer service number and Nicole was amazing. She contacted the store and literally mediated a conversation between me and Sheka. Around 5:30p Bill and Jaime called to complete a return transaction for the broken washer. We had to upgrade the washer because they didn't have another one like the one we purchased. WE paid $400 more. I asked about the delivery and I was told they would get it right out to us that evening. We did not get a delivery. On Wednesday at 7AM I called the store. No one knew what I was talking about. I stayed on the line until I could talk to someone who did. Her name was Nakita. She said our washer would not be delivered that morning because there were priorities sent down from corporate that had to be delivered first. I was very upset at that point. At 3:45p I received a call from a Mr. Bakari. He was so amazing. Immediately after I finished talking to him a Mr Loreza called to tell us the unthinkable. He said they had dropped the Maytag washer while putting it on the truck and they were going to upgrade us at no additional cost. I was not sure about mixing the brands again but with 12 days of laundry piling up for 4 people I was between a rock and a hard place. And Mr Loreza told us it would take a week to get a new Maytag washer. I gotta tell ya I don't like the Lowe's new take it or leave it philosophy especially when it is their fault.
This entire ordeal leaves a bitter taste in my mouth. The hoses to the washer are now showing. That means I have to find a way to cover them up. Can you believer through all of this I never heard from the store manager, Derrick Jordan. On Wednesday when the delivery men were leaving I asked if Mr Jordan was every available. One of them stated that the managers try not to get the store manager involved with these kinds of problems. My number is 478-719-6486.
A second washer was broken prior to delivery
On Tuesday I submitted an email about a washer and dryer that we purchased on 5/18/20. It all started on Monday, 5/25 when were suppose to receive a new washer and dryer between 8 and 12. The delivery arrived at 6:30p and the washer was dented and cracked on top. The new dryer was left in our garage and the washer was returned. The next day we spoke to at least 4 people at the store and repeated our story over and over again. I finally called the corp customer service number and Nicole was amazing. She contacted the store and literally mediated a conversation between me and Sheka. Around 5:30p Bill and Jaime called to complete a return transaction for the broken washer. We had to upgrade the washer because they didn't have another one like the one we purchased. WE paid $400 more. I asked about the delivery and I was told they would get it right out to us that evening. We did not get a delivery. On Wednesday at 7AM I called the store. No one knew what I was talking about. I stayed on the line until I could talk to someone who did. Her name was Nakita. She said our washer would not be delivered that morning because there were priorities sent down from corporate that had to be delivered first. I was very upset at that point. At 3:45p I received a call from a Mr. Bakari. He was so amazing. Immediately after I finished talking to him a Mr Loreza called to tell us the unthinkable. He said they had dropped the Maytag washer while putting it on the truck and they were going to upgrade us at no additional cost. I was not sure about mixing the brands again but with 12 days of laundry piling up for 4 people I was between a rock and a hard place. And Mr Loreza told us it would take a week to get a new Maytag washer. I gotta tell ya I don't like the Lowe's new take it or leave it philosophy especially when it is their fault.
This entire ordeal leaves a bitter taste in my mouth. The hoses to the washer are now showing. That means I have to find a way to cover them up. Can you believer through all of this I never heard from the store manager, Derrick Jordan. On Wednesday when the delivery men were leaving I asked if Mr Jordan was every available. One of them stated that the managers try not to get the store manager involved with these kinds of problems. My number is 478-719-6486.