I placed an order for a project at my residence on 5/17 on line with the Salisbury MD store. I received confirmation from Lowes stating my order was confirmed, however, due to shortages at their Salisbury store, my order was sent to the Easton MD store as well as the Seaford, DE store. Two items were to come from the Easton store, and the other 90+ items were coming from the Seaford store with a delivery date of 5/29. I contacted customer care or rather tried to, as I reached the answering machine and it directed me to an extension that never picked up nor did anyone bother to pick up. I tried 5/17, 18 and 19. On 5/20 I tried and got ahold of the delivery dept, who stated my order had gone out via UPS, and I asked him what part, he said a cart and joist hangers. I thought ok. At 5:30 on 5/20, UPS delivered the two items. Neither item was the right item, as I compared the item number and mod number of each, and both items were wrong. I tried calling 800-445-6937 nine times without getting an associate. Each time they stated wait times would be longer, but at the end of 20 minutes, the line disconnected.
So now what do I do. I placed this online order for delivery as I didn't want to go to the Lowes store as they are not practicing social distancing nor are most folks wearing masks, and I have breathing issues. I have tried every phone number on the internet and its either a dead line or one that gets routed to a line that just rings several times and hangs up. I am thoroughly disgusted with Lowes.
Online order
I placed an order for a project at my residence on 5/17 on line with the Salisbury MD store. I received confirmation from Lowes stating my order was confirmed, however, due to shortages at their Salisbury store, my order was sent to the Easton MD store as well as the Seaford, DE store. Two items were to come from the Easton store, and the other 90+ items were coming from the Seaford store with a delivery date of 5/29. I contacted customer care or rather tried to, as I reached the answering machine and it directed me to an extension that never picked up nor did anyone bother to pick up. I tried 5/17, 18 and 19. On 5/20 I tried and got ahold of the delivery dept, who stated my order had gone out via UPS, and I asked him what part, he said a cart and joist hangers. I thought ok. At 5:30 on 5/20, UPS delivered the two items. Neither item was the right item, as I compared the item number and mod number of each, and both items were wrong. I tried calling 800-445-6937 nine times without getting an associate. Each time they stated wait times would be longer, but at the end of 20 minutes, the line disconnected.
So now what do I do. I placed this online order for delivery as I didn't want to go to the Lowes store as they are not practicing social distancing nor are most folks wearing masks, and I have breathing issues. I have tried every phone number on the internet and its either a dead line or one that gets routed to a line that just rings several times and hangs up. I am thoroughly disgusted with Lowes.