I have been a very loyal Lowe's customer since your store # 1650 opened in Fargo, N.D.. I have advised many fellow military Vets and family members of how GREAT Lowe's is very competitive pricing, selection, quality of product and friendly employees. I have witnessed the steady decline of all of the above merits over the last couple of years and have wanted to voice my opinion; but have held my comments until now. My family has spend much more on shopping at your store than the local Home Depot and Menard's combined. The military rewards offered by your store was a very strong 'push point' in getting other Vets to patronize the Fargo store. Over the past couple of months your local Lowe's has had a major turnover in employees and the new replacements could care less about customer satisfaction. I have over looked this NEGATIVE until now. Lowe's Corporate (I have inquired as to where the changes are coming from) has taken away the Military 10% discount, (Home Depot still honors the same Military discount). Menard's offers a 11% off of everything except gift cards once every month. I think the Lowe's Corporate office is following in the 'foot steps' of K-mart and Sears.
Now for the change of our opinion in any future shopping at your Fargo store. My wife and I have waited for over 40 years to get all new appliances for our kitchen and decided to try Lowe's. We purchased four (4) new G.E. appliances and had the refrigerator delivered on Monday (03/02/2020). Very beautiful appliance! We were instructed by Lowe's that we should let the fridge/freezer run for 24 hours to reach the correct temps before moving all of our perishables from our old fridge to the new. We followed these instructions and filled the new fridge after 32 hours. On Wednesday (03/04/2020) P.M. we had a fridge temp of 60 degrees and a freezer temp of 50. Needless to say the performance our new side-by-side caused us to throw away everything except the bread! After contacting your Fargo store about our experience, we were advised that a G.E. trained serviceman would come out to our house sometime on Thursday (03/05/2020) and verify that our new appliance was not working correctly. After checking everything out, we were informed that our new purchase was set on the 'STORE DEMO' MODE??. How were we supposed to know how to re-set this appliance? Now, my wife and I have our other three (3) appliances (dishwasher, stove and microware) scheduled for delivery in mid-March. Based on our latest Lowe's shopping experience, do we cancel this order? I was planning on contacting General Electric with this very poor service from Lowe's, but decided that it would all be in vain. I was than going to write a customer review about our level of service from Lowe's, but decided that that would also not be worth the effort. As of 10:15 A.M. on Friday (03/06/202), we are starting to re-fill our new fridge and have not decided which way to go on all of these appliances!
Customer service?
I have been a very loyal Lowe's customer since your store # 1650 opened in Fargo, N.D.. I have advised many fellow military Vets and family members of how GREAT Lowe's is very competitive pricing, selection, quality of product and friendly employees. I have witnessed the steady decline of all of the above merits over the last couple of years and have wanted to voice my opinion; but have held my comments until now. My family has spend much more on shopping at your store than the local Home Depot and Menard's combined. The military rewards offered by your store was a very strong 'push point' in getting other Vets to patronize the Fargo store. Over the past couple of months your local Lowe's has had a major turnover in employees and the new replacements could care less about customer satisfaction. I have over looked this NEGATIVE until now. Lowe's Corporate (I have inquired as to where the changes are coming from) has taken away the Military 10% discount, (Home Depot still honors the same Military discount). Menard's offers a 11% off of everything except gift cards once every month. I think the Lowe's Corporate office is following in the 'foot steps' of K-mart and Sears.
Now for the change of our opinion in any future shopping at your Fargo store. My wife and I have waited for over 40 years to get all new appliances for our kitchen and decided to try Lowe's. We purchased four (4) new G.E. appliances and had the refrigerator delivered on Monday (03/02/2020). Very beautiful appliance! We were instructed by Lowe's that we should let the fridge/freezer run for 24 hours to reach the correct temps before moving all of our perishables from our old fridge to the new. We followed these instructions and filled the new fridge after 32 hours. On Wednesday (03/04/2020) P.M. we had a fridge temp of 60 degrees and a freezer temp of 50. Needless to say the performance our new side-by-side caused us to throw away everything except the bread! After contacting your Fargo store about our experience, we were advised that a G.E. trained serviceman would come out to our house sometime on Thursday (03/05/2020) and verify that our new appliance was not working correctly. After checking everything out, we were informed that our new purchase was set on the 'STORE DEMO' MODE??. How were we supposed to know how to re-set this appliance? Now, my wife and I have our other three (3) appliances (dishwasher, stove and microware) scheduled for delivery in mid-March. Based on our latest Lowe's shopping experience, do we cancel this order? I was planning on contacting General Electric with this very poor service from Lowe's, but decided that it would all be in vain. I was than going to write a customer review about our level of service from Lowe's, but decided that that would also not be worth the effort. As of 10:15 A.M. on Friday (03/06/202), we are starting to re-fill our new fridge and have not decided which way to go on all of these appliances!