Keep getting "Norton LifeLock, service notification, free upgrade, so called the number listed twice. this happened on 4/18/2020 and again on 4/19/2020 and both times was put on hold for 30 minutes, a lady's voice kept coming on and saying "do not hang up, we will be with your shortly". Now in my world "shortly" is not 30 minutes. I understand with the Virus epidemic may affect business, but I really do not understand. Could someone please explain why 30 minutes on hold two times is an acceptable business customer service practice.
Norton customerless serviceless
Keep getting "Norton LifeLock, service notification, free upgrade, so called the number listed twice. this happened on 4/18/2020 and again on 4/19/2020 and both times was put on hold for 30 minutes, a lady's voice kept coming on and saying "do not hang up, we will be with your shortly". Now in my world "shortly" is not 30 minutes. I understand with the Virus epidemic may affect business, but I really do not understand. Could someone please explain why 30 minutes on hold two times is an acceptable business customer service practice.