I spoke with Takera Cox today a supervisor at Electolux vacuum division at 4:23 on 06/12/2020. She firmly and repeatedly told me they will do nothing to solve my issue. I sent my warranty card in as I do for each and every item I purchase yet was told there isn't any record of that. I did my research and found that there was a transfer of information during a corporate change of hands and some data may have failed to be deemed important. I bought an Electrolux because of the name not any other reason...the brand name. (I actually bought an Electrolux canister vacuum from a salesman at my home many decades ago) I did not in any way misuse my vacuum but yet I'm being told nothing your corporation cares to do about helping me.
My vacuums has a lithium battery yet it won't take a charge after barely using it so I called your customer service department..I asked where can I go to get this repaired and is it under warranty? My vacuums has been discontinued so nothing can be done! I'm thinking maybe it was discontinued because it is defective and customers complained! So I can't get it fixed I can't buy a replacement part I Sent in my warranty card but there's no record..and if I didn't save my Wal-Mart receipt I'm shit out of luck. How is that in any way taking care of a customer who spent hard earned money on your product?
Please make an exception and find me a battery for this vacume.
The answer no is not acceptable!
I spoke with Takera Cox today a supervisor at Electolux vacuum division at 4:23 on 06/12/2020. She firmly and repeatedly told me they will do nothing to solve my issue. I sent my warranty card in as I do for each and every item I purchase yet was told there isn't any record of that. I did my research and found that there was a transfer of information during a corporate change of hands and some data may have failed to be deemed important. I bought an Electrolux because of the name not any other reason...the brand name. (I actually bought an Electrolux canister vacuum from a salesman at my home many decades ago) I did not in any way misuse my vacuum but yet I'm being told nothing your corporation cares to do about helping me.
My vacuums has a lithium battery yet it won't take a charge after barely using it so I called your customer service department..I asked where can I go to get this repaired and is it under warranty? My vacuums has been discontinued so nothing can be done! I'm thinking maybe it was discontinued because it is defective and customers complained! So I can't get it fixed I can't buy a replacement part I Sent in my warranty card but there's no record..and if I didn't save my Wal-Mart receipt I'm shit out of luck. How is that in any way taking care of a customer who spent hard earned money on your product?
Please make an exception and find me a battery for this vacume.