I have had nothing but trouble getting through to speak to a real person! When I finally got through I was put on hold for at least 10 minutes then the line opened all I heard was 100s of voices in the background but no one was there. I called again and finally got through to a real person! It took me 3 days of frustration to finally talk to someone who was willing to help me. I also am angry about having to explain why I am sending money overseas. I understand your rules but after I have been sending money to the same person for several months, now you decide to stop me and make me give information you already have. Also, your telephone system needs to be updated so that you can get to speak to a real person without going through several screenings and still not be able to get a real person!
Cannot send money due to technical difficulty
I have had nothing but trouble getting through to speak to a real person! When I finally got through I was put on hold for at least 10 minutes then the line opened all I heard was 100s of voices in the background but no one was there. I called again and finally got through to a real person! It took me 3 days of frustration to finally talk to someone who was willing to help me. I also am angry about having to explain why I am sending money overseas. I understand your rules but after I have been sending money to the same person for several months, now you decide to stop me and make me give information you already have. Also, your telephone system needs to be updated so that you can get to speak to a real person without going through several screenings and still not be able to get a real person!