A key fell of a N23 that I bought. I sent it to the repair center under warranty in April. 6 weeks later I got it back and then the entire keyboard didn't work. It looked to me like it was improperly installed since there was a bulge in the middle of it. I then sent it back again to be repaired correctly. That was over a month ago, still no word on when it will be shipped back, when I contacted their chat today. Their service promise is that they have 14 day turnaround. I noticed that the reviews for Lenovo Repair Service is a one star. They don't deserve a rating that high. It is AWFUL.
Repair of my N23
A key fell of a N23 that I bought. I sent it to the repair center under warranty in April. 6 weeks later I got it back and then the entire keyboard didn't work. It looked to me like it was improperly installed since there was a bulge in the middle of it. I then sent it back again to be repaired correctly. That was over a month ago, still no word on when it will be shipped back, when I contacted their chat today. Their service promise is that they have 14 day turnaround. I noticed that the reviews for Lenovo Repair Service is a one star. They don't deserve a rating that high. It is AWFUL.