I've been a passive/dormant client of MetLife for 30 years and want to contact them to add to and adjust my account. But no online site or email allows me to contact them and find out steps I need to take. You'd think a banking-type institution would make itself available for additional funds, instead of hiding away. That "hiding away" causes me some worry: Are they hiding from me? They will send something to my text message service, so they say, but as unbelievable as it sounds, I don't do that. I'm retired. Of course I'll phone them, but on the phone my "add" could well be "subtract" -- I don't like bankers playing with me.
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I've been a passive/dormant client of MetLife for 30 years and want to contact them to add to and adjust my account. But no online site or email allows me to contact them and find out steps I need to take. You'd think a banking-type institution would make itself available for additional funds, instead of hiding away. That "hiding away" causes me some worry: Are they hiding from me? They will send something to my text message service, so they say, but as unbelievable as it sounds, I don't do that. I'm retired. Of course I'll phone them, but on the phone my "add" could well be "subtract" -- I don't like bankers playing with me.