I stayed at your property at 20080 Brewers Neck Blvd. Carrolton, Virginia 23314. I paid cash for the stay and was required to leave a $100.00 Deposit.. That was fine, business. However when I tried to checkout at 5am 11 Sept 2022 and retrieve my deposit, the clerk was no where to be found. I called the number on the window, nothing. I knocked on the window, nothing. I knocked on the exterior door to the office, nothing. After 15 min I had to get to my next appointment so I left with my $100.00 deposit on the other side of the glass. This is unacceptable. Your hotel has my deposit money. I want it back. I am giving you this opportunity to rectify this before I seek legal council.
S.W. Lawrence
Problems with your hotel
I stayed at your property at 20080 Brewers Neck Blvd. Carrolton, Virginia 23314. I paid cash for the stay and was required to leave a $100.00 Deposit.. That was fine, business. However when I tried to checkout at 5am 11 Sept 2022 and retrieve my deposit, the clerk was no where to be found. I called the number on the window, nothing. I knocked on the window, nothing. I knocked on the exterior door to the office, nothing. After 15 min I had to get to my next appointment so I left with my $100.00 deposit on the other side of the glass. This is unacceptable. Your hotel has my deposit money. I want it back. I am giving you this opportunity to rectify this before I seek legal council.
S.W. Lawrence