In response to your e-mail of 12/6/18 the vehicle in question has been serviced regularly at O'Brein Automotive of Florida LL in Ft. Myers, FL service rep is Nick Vella, on just about each of those visits the problem was mentioned. 1st service, do not use "cheap gas" available at SAM'S Club, COSTCO, BJ'S,etc use instead SHELL, MOBILE That didn't solve the problem. 2nd service, use a higher octane,that didn't solve the problem.3rd service, use "sport" drive mode instead of "ECO", that didn't solve the problem. I noticed that after the intial complaints the service rep did not note my complaint on the service form. 4th service our service rep said that the problem was in the design of the engine and transmission and could not be fixed. At this point on the next service we asked to speak to a manager, a man named Bryan came out and introduced imself asa manager and said that nothing could be done and that we had to live with the problem. Finding this response hard to accept we did have the car serviced there but took it to Gellel Hyundai of Charlotte County. When we explained the problem to the service rep there (Ronald Torres) he explained that there had been many complaint about the same problem and that Hyundai had redisgned the "system" in newer cars.
Mr. Torres was very informative and a pleasure to deal with after talkin to 'Bryan". My complaint is when is Hyundai going to resolve my problem.
Consumer affairs case #13330271
Dear sirs,
In response to your e-mail of 12/6/18 the vehicle in question has been serviced regularly at O'Brein Automotive of Florida LL in Ft. Myers, FL service rep is Nick Vella, on just about each of those visits the problem was mentioned. 1st service, do not use "cheap gas" available at SAM'S Club, COSTCO, BJ'S,etc use instead SHELL, MOBILE That didn't solve the problem. 2nd service, use a higher octane,that didn't solve the problem.3rd service, use "sport" drive mode instead of "ECO", that didn't solve the problem. I noticed that after the intial complaints the service rep did not note my complaint on the service form. 4th service our service rep said that the problem was in the design of the engine and transmission and could not be fixed. At this point on the next service we asked to speak to a manager, a man named Bryan came out and introduced imself asa manager and said that nothing could be done and that we had to live with the problem. Finding this response hard to accept we did have the car serviced there but took it to Gellel Hyundai of Charlotte County. When we explained the problem to the service rep there (Ronald Torres) he explained that there had been many complaint about the same problem and that Hyundai had redisgned the "system" in newer cars.
Mr. Torres was very informative and a pleasure to deal with after talkin to 'Bryan". My complaint is when is Hyundai going to resolve my problem.