I put a deposit down for the new Santa Cruz, ordered the color and package I wanted. Got the email confirming my order. I received a call from a Universal Hyundai confirming my order and when they will have my vehicle in. Made an appointment to see the vehicle and purchase it. I drove almost an hour and a half out of my way. Get to the dealership and they had sold my vehicle giving me a bogus excuse for selling the vehicle. I would like to hear from management from the corporate office on this issue and give you more information on the poor handling of a customer who just in March bought your new 2021 Sonata.
Poor service
I put a deposit down for the new Santa Cruz, ordered the color and package I wanted. Got the email confirming my order. I received a call from a Universal Hyundai confirming my order and when they will have my vehicle in. Made an appointment to see the vehicle and purchase it. I drove almost an hour and a half out of my way. Get to the dealership and they had sold my vehicle giving me a bogus excuse for selling the vehicle. I would like to hear from management from the corporate office on this issue and give you more information on the poor handling of a customer who just in March bought your new 2021 Sonata.
Thank you,
James