I know this happened in Sept, but the more I think about this the angrier I get. I just started driving home from Delaware (I live in VA) when my clutch on my Hyuandai Genesis stuck to the floor. Luckily for me, my brother was following me so I at least had a ride home and I had AAA as well. So here I am with a breakdown in DE with a a fairly serious issue and I have to make a split second decision on where I can tow my car to. Well, I decided to have it towed to Apple Valley Hyundai in Winchester VA since this is near my home. This was Sept 5th, the Saturday before Labor Day which was the 7th. I called first thing on the 8th to let them know that I was the guy who had the Genesis towed to their lot. I was informed that they didn't have any opening until OCTOBER, but that they left a few open spots a day for emergencies such as mind and that some should be able to look at it in a couple days. I was totally cool with this That was Tuesday the 8th. I called that Friday 11th to be told that no one was able to look at it and that it should be looked at on Monday the 14th . Well, I called Monday the 14th to find out that no one was able to look at it and now that WEDNESDAY the 16th for sure would be the day. Called Wednesday, no one looked at it. I had to keep reminding myself that this was a dealership and THIS is the type of service they provide?! So now the magical day was Friday the 18th! I told the girl on the phone , "if you can't look at my car on Friday, I am going to call a tow truck company and have my car towed from your lot to a garage where they care about their customers. "I understand Sir, yes sir blah blah blah". Friday morning , 10 business days after receiving my car, my caller ID says Huyandai. I get excited for the news. The woman says "Well, we can't look at it, but we are bringing in an extra technician on MONDAY., but we understand if you want to have your car towed from here!!! "Bring in another technician?! Why didn't you bring one in 10 business days ago? THEY REALLY DIDN"T CARE ABOUT THE FACT I WAS GOING TO TOW MY VEHICLE FROM THEIR SERVICE AREA". I keep pinching myself about this to make sure I'm awake. Here I am, towing my vehicle from DE, to a Hyandai dealership, have excuse after excuse thrown at me, and then willingly let me take my car to another garage for it to be fixed!! This place is complete BS. I would never buy a car from these folks.
Terrible service
I know this happened in Sept, but the more I think about this the angrier I get. I just started driving home from Delaware (I live in VA) when my clutch on my Hyuandai Genesis stuck to the floor. Luckily for me, my brother was following me so I at least had a ride home and I had AAA as well. So here I am with a breakdown in DE with a a fairly serious issue and I have to make a split second decision on where I can tow my car to. Well, I decided to have it towed to Apple Valley Hyundai in Winchester VA since this is near my home. This was Sept 5th, the Saturday before Labor Day which was the 7th. I called first thing on the 8th to let them know that I was the guy who had the Genesis towed to their lot. I was informed that they didn't have any opening until OCTOBER, but that they left a few open spots a day for emergencies such as mind and that some should be able to look at it in a couple days. I was totally cool with this That was Tuesday the 8th. I called that Friday 11th to be told that no one was able to look at it and that it should be looked at on Monday the 14th . Well, I called Monday the 14th to find out that no one was able to look at it and now that WEDNESDAY the 16th for sure would be the day. Called Wednesday, no one looked at it. I had to keep reminding myself that this was a dealership and THIS is the type of service they provide?! So now the magical day was Friday the 18th! I told the girl on the phone , "if you can't look at my car on Friday, I am going to call a tow truck company and have my car towed from your lot to a garage where they care about their customers. "I understand Sir, yes sir blah blah blah". Friday morning , 10 business days after receiving my car, my caller ID says Huyandai. I get excited for the news. The woman says "Well, we can't look at it, but we are bringing in an extra technician on MONDAY., but we understand if you want to have your car towed from here!!! "Bring in another technician?! Why didn't you bring one in 10 business days ago? THEY REALLY DIDN"T CARE ABOUT THE FACT I WAS GOING TO TOW MY VEHICLE FROM THEIR SERVICE AREA". I keep pinching myself about this to make sure I'm awake. Here I am, towing my vehicle from DE, to a Hyandai dealership, have excuse after excuse thrown at me, and then willingly let me take my car to another garage for it to be fixed!! This place is complete BS. I would never buy a car from these folks.