I called when I didn't receive the items I had ordered when they were supposed to be here (within reason). The guy I spoke to insisted they would resend the items. The first order was delivered after I got off the phone, so I called back to cancel the second order that was about 15 minutes old. I was told (by a second guy that could barely speak English) don't worry about it, that you never pay for replacement items...if you don't want them, donate them, give them away, throw them away...whatever. I told him the order couldn't be an more than 15 minutes old. He said they're already on their way. I asked him to let me speak to a supervisor.
He told me to hold on, that it would take a couple of minutes...39 minutes later I had my supervisor on the phone. She told me to bring them back to a Target store near me. After I hung up from talking to her, I got an email that told me to donate them or do whatever I want, but don't return them..."it's not necessary". I called again to be sure I could donate them to Toys for Tots or some such organization. This time I was told I should bring them back. Does the right hand have ANY IDEA what the left hand is doing???
Unbelievable customer "service"
I called when I didn't receive the items I had ordered when they were supposed to be here (within reason). The guy I spoke to insisted they would resend the items. The first order was delivered after I got off the phone, so I called back to cancel the second order that was about 15 minutes old. I was told (by a second guy that could barely speak English) don't worry about it, that you never pay for replacement items...if you don't want them, donate them, give them away, throw them away...whatever. I told him the order couldn't be an more than 15 minutes old. He said they're already on their way. I asked him to let me speak to a supervisor.
He told me to hold on, that it would take a couple of minutes...39 minutes later I had my supervisor on the phone. She told me to bring them back to a Target store near me. After I hung up from talking to her, I got an email that told me to donate them or do whatever I want, but don't return them..."it's not necessary". I called again to be sure I could donate them to Toys for Tots or some such organization. This time I was told I should bring them back. Does the right hand have ANY IDEA what the left hand is doing???