I ordered a headboard from Target on Christmas Day. I received an email from Target on 1/3/19 that the headboard was delivered to my shipping address. Turned out it was not delivered, but was returned to Target. Meanwhile Target charged my debit card for the headboard as well as the gift cards I used to buy the headboard. I have trying by phone and social media to get a full refund to my debit card as I will never shop Target again and I do not want their gift cards. I received scripted responses from facebook and twitter and was then ignored when I kept pursuing the request. I finally called corporate and ended up being hung up on by a specialist because he did not want to help me. I was actually told by one of the email responses from Target when I asked for a higher up name and phone number that that information was confidential!!! Why would that information be confidential? Absolutely the worst customer service I have ever experienced!!
Refund on an item i did not receive
I ordered a headboard from Target on Christmas Day. I received an email from Target on 1/3/19 that the headboard was delivered to my shipping address. Turned out it was not delivered, but was returned to Target. Meanwhile Target charged my debit card for the headboard as well as the gift cards I used to buy the headboard. I have trying by phone and social media to get a full refund to my debit card as I will never shop Target again and I do not want their gift cards. I received scripted responses from facebook and twitter and was then ignored when I kept pursuing the request. I finally called corporate and ended up being hung up on by a specialist because he did not want to help me. I was actually told by one of the email responses from Target when I asked for a higher up name and phone number that that information was confidential!!! Why would that information be confidential? Absolutely the worst customer service I have ever experienced!!