My 2021 Hyundai Tucson was serviced at the dealership (Central Ave Hyundai in Hartsdale NY) on 4/13-just routine maintenance oil change and tire rotation. On May 23 my car died in the middle of traffic on a busy highway on the way to work. Waited over 2 hours for a tow (called the Hyundai service 800#). Car was towed back to the dealership and sat for 3 days without anyone looking at it or contacting me. Meanwhile, I was calling at least 7 times a day and was unable to get anyone on the phone! Left countless messages and received no reply. On the fourth day a coworker dropped me at the dealership where I spoke to the service manager (he turned out to be the only one that actually helped) and was told the car needed a battery and I told him that wasn't the case. Took a Lyft home ($40) and was not offered a loaner vehicle. Two days later i was informed I needed a new engine (Possibly because someone didn't tighten the pan and the oil leaked out during the oil change!) Of course, still no loaner so for two weeks took public transportation to work, which was fine, but inconvenient. Finally contacted Hyundai Corporate and spoke to "Robin or Robyn" (no last name given) and was assured that I could rent a vehicle. Well, i did and now I can't get in touch with "Robyn or Robin" to find out how I can get reimbursed for the rental. What happened to customer service?
Reimbursement for car rental while engine was being replaced
My 2021 Hyundai Tucson was serviced at the dealership (Central Ave Hyundai in Hartsdale NY) on 4/13-just routine maintenance oil change and tire rotation. On May 23 my car died in the middle of traffic on a busy highway on the way to work. Waited over 2 hours for a tow (called the Hyundai service 800#). Car was towed back to the dealership and sat for 3 days without anyone looking at it or contacting me. Meanwhile, I was calling at least 7 times a day and was unable to get anyone on the phone! Left countless messages and received no reply. On the fourth day a coworker dropped me at the dealership where I spoke to the service manager (he turned out to be the only one that actually helped) and was told the car needed a battery and I told him that wasn't the case. Took a Lyft home ($40) and was not offered a loaner vehicle. Two days later i was informed I needed a new engine (Possibly because someone didn't tighten the pan and the oil leaked out during the oil change!) Of course, still no loaner so for two weeks took public transportation to work, which was fine, but inconvenient. Finally contacted Hyundai Corporate and spoke to "Robin or Robyn" (no last name given) and was assured that I could rent a vehicle. Well, i did and now I can't get in touch with "Robyn or Robin" to find out how I can get reimbursed for the rental. What happened to customer service?