On American Eagle AA3007, Phoenix to Medford, I had arranged for a wheelchair for my husband. Yep! there WAS a wheelchair on the ground with NO escort. My husband had to slowly walk down the gangplank, holding up others that were disembarking to reach the chair. I not only had to push him in the wheelchair I had to struggle with the carry-ons to the baggage claim area. It wasn't easy ! I was quite surprised to find that the wheelchair was FAAAR away but that there was no attendant with it. When a customer requests a wheelchair, do you not think that further assistance may be needed. Yes, I could have asked, but I should not HAVE to. Please rethink your wheelchair policy.
Lack of personnel
On American Eagle AA3007, Phoenix to Medford, I had arranged for a wheelchair for my husband. Yep! there WAS a wheelchair on the ground with NO escort. My husband had to slowly walk down the gangplank, holding up others that were disembarking to reach the chair. I not only had to push him in the wheelchair I had to struggle with the carry-ons to the baggage claim area. It wasn't easy ! I was quite surprised to find that the wheelchair was FAAAR away but that there was no attendant with it. When a customer requests a wheelchair, do you not think that further assistance may be needed. Yes, I could have asked, but I should not HAVE to. Please rethink your wheelchair policy.
Thank you for listening.
Deana Elliott
08/16/2020