My name is Valerie Kunzi. I am a customer. I am reaching out because I ordered: 2 x Madison Ave Scrub Top Navy Blue Small. Order #: 9052135204513. I tried on both scrub tops and they were too big. I placed the tops back in the original packaging, and put down exchange for 2 XS's on the slip which came with the package. I then inserted that slip in the original packaging and re-sealed the packaging, tops in in it with slip. I went to the post office and sent the package to the return address on the package. I paid $15 for that return. Tracking # via USPS 9505 5125 9236 9122 1582 57 proved that the package arrived and was Delivered: Mon, May 6, 03:17 PM. It is now May 24th, and I have neither received my 2 XS tops or a reimbursement should those tops not be available in that size. I reached out to your customer service agents who keep trying to get me to print a label on line. But what good does a label do when you already sent back the product. I am very disappointed with the lack of assistance. I work as a night nurse in a local ED in Los Angeles, and I bend over backwards for my patients... but when it comes to reaching out to you, after hours of chatting on line I am told to call a # and repeat everything I just chatted about. I don't have day time scheduling hours to stay up and talk. I work nights and therefore sleep days. That means my hours during the day are limited.
I think the problem is that your package didn't come with return slips. So I was forced to send the package to the return address... and although received.. you are not seeing it perhaps on your end because it most likely went directly to Medline the actual product third party that sent the scrubs.
My question to you is how do you proceed with a situation like this one? I spent almost 70 dollars on these two products and have done my best to return them immediately when they didn't fit. I spent about 15 dollars sending it back to the return address on the package and have proof of its delivery.... how can you help me receive my items or my reimbursement with the situation I have provided here?
Missing product/ waiting on exchange
Hi,
My name is Valerie Kunzi. I am a customer. I am reaching out because I ordered: 2 x Madison Ave Scrub Top Navy Blue Small. Order #: 9052135204513. I tried on both scrub tops and they were too big. I placed the tops back in the original packaging, and put down exchange for 2 XS's on the slip which came with the package. I then inserted that slip in the original packaging and re-sealed the packaging, tops in in it with slip. I went to the post office and sent the package to the return address on the package. I paid $15 for that return. Tracking # via USPS 9505 5125 9236 9122 1582 57 proved that the package arrived and was Delivered: Mon, May 6, 03:17 PM. It is now May 24th, and I have neither received my 2 XS tops or a reimbursement should those tops not be available in that size. I reached out to your customer service agents who keep trying to get me to print a label on line. But what good does a label do when you already sent back the product. I am very disappointed with the lack of assistance. I work as a night nurse in a local ED in Los Angeles, and I bend over backwards for my patients... but when it comes to reaching out to you, after hours of chatting on line I am told to call a # and repeat everything I just chatted about. I don't have day time scheduling hours to stay up and talk. I work nights and therefore sleep days. That means my hours during the day are limited.
I think the problem is that your package didn't come with return slips. So I was forced to send the package to the return address... and although received.. you are not seeing it perhaps on your end because it most likely went directly to Medline the actual product third party that sent the scrubs.
My question to you is how do you proceed with a situation like this one? I spent almost 70 dollars on these two products and have done my best to return them immediately when they didn't fit. I spent about 15 dollars sending it back to the return address on the package and have proof of its delivery.... how can you help me receive my items or my reimbursement with the situation I have provided here?
vcnkunzi @gmail.com
Valerie Kunzi, RN