My name is David Forsythe, Address is, 1016 Oak Bark Lane; Harker Heights, Texas. I have several calls to Delta regarding this issue with limited results.
On February 14, 2020, I requested a reservation to travel to Augusta, Ga on April 23, 2020, with departure from Austin, Texas (Bergstrom Field) to Augusta, GA. Flight departure late morning 10 ish and arrival in Augusta, Bush field and, return on April 25, 2020. and return to Austin, TX. My American Express Delta Sky miles was charged $191.20, plus 51,000 Sky miles, and never received an e-ticket or travel itinerary. On April 12, I received credit for 11.20 cash credit back to my American Sky mile account. I was told by the servicing agent that my flight was canceled due to Covid-19 and I should receive the credit within 21 days. Today is May 23, 2020, and I am still trying to receive the 180.00 credit back to mt American Express Sky Mile Card.
I have called the Delta Customer Service numerous times for assistance with this issue however, either told to call back, or I would receive a call within 3hours; this never occurred. My phone number is: 706-825-0184, Cell and the home number is, 254-698-2674. Please help me to recover this 180.00, refund or some considerations to off-set this charge. Thank you,
Refund for ticket
Good evening Customer Services Supervisor,
My name is David Forsythe, Address is, 1016 Oak Bark Lane; Harker Heights, Texas. I have several calls to Delta regarding this issue with limited results.
On February 14, 2020, I requested a reservation to travel to Augusta, Ga on April 23, 2020, with departure from Austin, Texas (Bergstrom Field) to Augusta, GA. Flight departure late morning 10 ish and arrival in Augusta, Bush field and, return on April 25, 2020. and return to Austin, TX. My American Express Delta Sky miles was charged $191.20, plus 51,000 Sky miles, and never received an e-ticket or travel itinerary. On April 12, I received credit for 11.20 cash credit back to my American Sky mile account. I was told by the servicing agent that my flight was canceled due to Covid-19 and I should receive the credit within 21 days. Today is May 23, 2020, and I am still trying to receive the 180.00 credit back to mt American Express Sky Mile Card.
I have called the Delta Customer Service numerous times for assistance with this issue however, either told to call back, or I would receive a call within 3hours; this never occurred. My phone number is: 706-825-0184, Cell and the home number is, 254-698-2674. Please help me to recover this 180.00, refund or some considerations to off-set this charge. Thank you,
Regards,
David Forsythe